Freelancer profile translated to English.
Back to original languageAbout Natacha
I support you in the definition, configuration, maintenance, and evolution of your Salesforce solution.
My approach is fast and pragmatic: my goal is to build viable and maintainable solutions, adapted to your needs, lot by lot.
As a former communicator, I am committed to keeping you informed about ongoing projects, so that everything is clear at all times.
My key skills:
> Process automation, so your users waste as little time as possible
> Integration with external systems, to optimize your Salesforce instance with the best features for your business
> User training, with enthusiasm and pedagogy
> In-depth business analysis, to give you all the keys to understanding your data
French
Native or bilingual
English
Fluent
Russian
Fluent
Can work on-site
Paris (up to 50km)
Experience
- MOET HENNESSY-Technical and Functional Expertise - Factory Team (Service Cloud)January 2024 - January 2025 (1 year)Automation and optimization: carrying out functional evolutions on Service Cloud, including process automation and improvement of existing processes. New features: creation of automated templates and notifications to enhance team efficiency. Help Desk Coordination: managing level 2 support, writing documentation for common tasks, and contributing to continuous improvement with the support team.
- MOET HENNESSY- département IT USAProject Manager - Migration of 2 Salesforce InstancesJanuary 2024 - January 2025 (1 year)Leading the migration of the US Sales Cloud instance to the EU instance: harmonizing data models, managing 250,000 contacts, 4 brands, 15 users, and 40 journeys. Sales Cloud functionality: 360 Customer View. Marketing Cloud Coordination: creating BUs, migrating assets, reconfiguring journeys, and quality monitoring via dashboards. Managing a hybrid data model with GCP as master: adapting workflows to ensure data integrity. Training US users and change management support. Integration of third-party tools (Wyng, Reserve Bar) into the Salesforce ecosystem.
- MOET HENNESSY - département IT USAProject Manager - Migration of 2 Salesforce InstancesAGRICULTUREJanuary 2024 - January 2025 (1 year)Paris, FranceLeading the migration of the US instance to the EU instance:
- Harmonizing data models, managing 250,000 contacts, 4 brands, 15 users, and 40 journeys.
- Marketing Cloud Coordination: creating BUs, migrating assets, reconfiguring journeys, and quality monitoring via dashboards.
- Managing a hybrid data model with GCP as master: adapting workflows to ensure data integrity.
- Training US users and change management support. Integration of third-party tools (Wyng, Reserve Bar) into the Salesforce ecosystem.
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Education
- Master in Finance and StrategySciences Po Paris2008
Certifications
- ADX 201Salesforce2019