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Natacha AgafonovNA

Natacha Agafonov

Project Manager / PO / Business Analyst Salesforce

€750/day
22 projects
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Natacha

I support you in the definition, configuration, maintenance, and evolution of your Salesforce solution.
My approach is fast and pragmatic: my goal is to build viable and maintainable solutions, adapted to your needs, lot by lot.
As a former communicator, I am committed to keeping you informed about ongoing projects, so that everything is clear at all times.

My key skills:

> Process automation, so your users waste as little time as possible
> Integration with external systems, to optimize your Salesforce instance with the best features for your business
> User training, with enthusiasm and pedagogy
> In-depth business analysis, to give you all the keys to understanding your data
  • French

    Native or bilingual

  • English

    Fluent

  • Russian

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • MOET HENNESSY-
    Technical and Functional Expertise - Factory Team (Service Cloud)
    January 2024 - January 2025 (1 year)
    Automation and optimization: carrying out functional evolutions on Service Cloud, including process automation and improvement of existing processes. New features: creation of automated templates and notifications to enhance team efficiency. Help Desk Coordination: managing level 2 support, writing documentation for common tasks, and contributing to continuous improvement with the support team.
  • MOET HENNESSY- département IT USA
    Project Manager - Migration of 2 Salesforce Instances
    January 2024 - January 2025 (1 year)
    Leading the migration of the US Sales Cloud instance to the EU instance: harmonizing data models, managing 250,000 contacts, 4 brands, 15 users, and 40 journeys. Sales Cloud functionality: 360 Customer View. Marketing Cloud Coordination: creating BUs, migrating assets, reconfiguring journeys, and quality monitoring via dashboards. Managing a hybrid data model with GCP as master: adapting workflows to ensure data integrity. Training US users and change management support. Integration of third-party tools (Wyng, Reserve Bar) into the Salesforce ecosystem.
  • MOET HENNESSY - département IT USA
    Project Manager - Migration of 2 Salesforce Instances
    AGRICULTURE
    January 2024 - January 2025 (1 year)
    Paris, France
    Leading the migration of the US instance to the EU instance:
    • Harmonizing data models, managing 250,000 contacts, 4 brands, 15 users, and 40 journeys.
    • Marketing Cloud Coordination: creating BUs, migrating assets, reconfiguring journeys, and quality monitoring via dashboards.
    • Managing a hybrid data model with GCP as master: adapting workflows to ensure data integrity.
    • Training US users and change management support. Integration of third-party tools (Wyng, Reserve Bar) into the Salesforce ecosystem.
    Platform migration Data Quality Salesforce Marketing Cloud Application integration Postman

Reviews

5.0

Out of 5 ratings

A

Anais

Moët Hennessy (MHCS)

Reviewed on 7/19/2023

I greatly appreciate working with Natacha for her curiosity, her kindness, and her drive to delve into subjects and always find a solution, often quick and ingenious. Natacha has a flair for data that she refines with precision and intelligence to give me a clear vision of business issues. She knows how to listen to Salesforce solution key users to get as close as possible to their needs and best adapt the features she helps specify, while refining dashboards, queries, and other reports to answer our many data-related questions. I recommend her without hesitation and would be delighted to work with her again in the future.
J

Joed

Moët Hennessy SAS

Reviewed on 12/12/2022

Very satisfied with her performance, both in terms of her expertise and deliverables, as well as her interpersonal skills.

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Education

  • Master in Finance and Strategy
    Sciences Po Paris
    2008

Certifications

  • ADX 201
    Salesforce
    2019

Skill set

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