Freelancer profile translated to English.

Description

With over 10 years of experience in customer service coordination, logistics/supply chain, and process optimization within large international groups (Samsung, Shiseido), I now offer my expertise to companies looking to improve and streamline their operational performance and provide an impeccable customer experience.

Available as a freelancer, responsive and autonomous, I am based in Rouen and ready to take on your challenges!

Languages

French
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Can work on-site

Rouen (up to 50km)

Samsung Electronics France,
Operation Service Coordinator
TECH
April 2019 - July 2024 (5 years and 3 months)
Saint-Ouen, France
Coordination of After-Sales Service and Customer Service operations.
Scope: B2C and B2B exchanges; so-called "damaged" products.
Application, restitution, and adaptation of HQ processes.
Coordination of service providers (Call centers): training, monitoring, continuous improvement, KPI review, monthly co-piloting.
Cross-functional projects for continuous improvement of French Global Customer Service
Implementation of KPIs
Shiseido,
Customer Service Coordinator
RETAIL (SMALL BUSINESS)
October 2016 - March 2019 (2 years and 5 months)
Paris, France
Global supply chain coordination for customer service.
Support and point of contact for logistics and supply chain for the UK subsidiary (Forecast; Procurement; warehouse relations; logistics, transport, etc...)
Assistance in setting up the Sales Administration department for the subsidiary.
Training in customer management; Sales Administration, SAP.
Implementation and improvement of customer service processes.
Coordination with the logistics provider (warehouse); and supply chain stakeholders.
Development of KPIs to measure the performance of logistics providers
Double A (1991) Company,
Sales and Logistics Assistant
RETAIL (SMALL BUSINESS)
January 2015 - October 2016 (1 year and 9 months)
Alizay, France
Order entry Europe + Export
Management of Sales Administration for large, medium, and small client accounts
Assistance in setting up export and Sales Administration processes.
Analysis, optimization, and implementation of logistics, Sales Administration, and commercial processes for export.