Nassim Knis, Systems and Network Technician

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Description

Experienced Systems and Network Technician with over 3 years of expertise

in IT infrastructure administration and multi-level technical support.

Specialized in the Microsoft 365 environment, IT asset management,

and VIP user support. Recognized for my ability to effectively resolve

technical incidents and optimize IT system performance.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Deezer
Level 1/2 IT and Application Support
ENTERTAINMENT AND LEISURE
February 2026 - Today (6 months)
Paris, France
• Proximity Support: Level 1/2 support to users via Jira and IT Kiosk, 500 tickets per month with a 90% satisfaction rate.
• Administration & Cloud: Creation and administration of AD accounts via Windows Server. Management of mailboxes and Google Workspace user accounts. Administration of collaborative application user accounts via OKTA (AD mapping -> OKTA). Administration of PCs, Macs, and phones via Intune and JAMF.
• IT Projects: Configuration of a Chatbot, coupled with an AI Agent and the internal Database to provide users with more relevant and faster responses to their requests.
Jamf Pro Windows User Support System Administration
Warner Bros Discovery
Level 1/2 Support Technician
FILM AND AV
September 2025 - Today (11 months)
Paris, France
Support for Win10 to Win11 migration
Level 1/2 proximity support (Windows and Mac)
PC Imaging
Stock management
Data Migration IT Support ServiceNow Imaging Microsoft Office
Groupe Pochet
VIP Group Support Technician
LUXURY GOODS
February 2024 - August 2025 (1 year and 6 months)
Clichy, France
Serving the Executive Committee and the head office
IT project management
IT asset management, workstation installation
Telephony support
System administration
Crestron Microsoft Office IT Support Maintenance and Repair Project Management

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Systems and Network Technician
DORANCO
2023

Sysadmin