Freelancer profile translated to English.

Description

Always organized in my tasks, motivated and serious, with a good sense of welcome and interpersonal skills. Persevering, dynamic and versatile, I adapt quickly to different situations and understand people's needs from the first interactions.

Languages

English
Native or bilingual
Arabic
Fluent
Turkish
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

AUTO ENTREPREUNEUR OOPS ET ALOHA
Receptionist
November 2023 - Today (2 years and 7 months)
Paris, France
• Reinforcement and replacement in various partner establishments OOPS AND ALOHA Hostel
• Customer check-in/check-out and reception management
• Upselling (taxi commissions, services) and proactive suggestions.
• Organization of groups (school and tourist)
• Management of emergency situations (incidents, security, alarms)
• Cash handling, remote payments, and invoice closing. Booking management via Booking.com and Hostelworld
• Complaint handling and improvement of customer satisfaction
Data analysis Financial analysis Versatility Communication Negotiation
PIERRE Hermé,
Sales Advisor
June 2024 - September 2024 (3 months)
Paris, France
• Customer flow and reception management
• Improvement of customer satisfaction
• Participation in mystery shopper audits
• Support in various network establishments
Oops hostel,
Receptionist
September 2024 - November 2025 (1 year and 2 months)
Paris, France
• Check-in/check-out management. Customer complaint handling
• Cash register and payment management
• Night reference (operational manager of the establishment)