Freelancer profile translated to English.

Description

PMO & Business Product Analyst, I support digital transformation by bridging the gap between business and IT teams. I am involved from requirements gathering to delivery, managing the product roadmap and structuring priorities. My approach combines rigor, agility, and user vision for sustainable, effective, and adopted solutions. Specializing in Salesforce and collaborative tools, I secure complex projects with methodology and commitment.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Fontenay-sous-Bois (up to 50km), Paris (up to 50km), Nice (up to 50km), Nîmes (up to 50km)

Batisanté
Salesforce Project Manager | Transversal Management, Governance & Tool Adoption
CIVIL ENGINEERING
August 2025 - Today (1 year)
Neuilly-sur-Marne, France
In my role at Batisanté, I act as a transversal project manager for Salesforce Field Service, directly interfacing between field, business, and IT teams.

My role covers the complete cycle of bugs, enhancements, and projects, from identifying field issues to monitoring projects and validating implemented solutions, with a strong operational and business value focus.

I work in a high-stakes context requiring responsiveness, Salesforce functional expertise, transversal coordination, and securing tool adoption.

Key Responsibilities

• Identification, analysis, and qualification of Salesforce bugs originating from the field and business units
• Creation of defects and improvements, structuring and prioritizing tickets
• Direct correction of functional bugs when possible (configuration, usage, data)
• Ticket monitoring and escalation to IT/Integrator when necessary
• Organization, coordination, and monitoring of business testing (functional acceptance, bug fix validation)
• User support following bug fixes and enhancements
• Monitoring and management of Salesforce projects, alongside operational bug management
• Contribution to governance and topic prioritization
• Identification of recurring issues and continuous improvement of Salesforce Field Service
• Transversal coordination and securing tool adoption
• Leading governance meetings (Steering Committees, Project Committees...)
Methodologies & Working Framework

Projects conducted using Agile methodologies (Scrum / SAFe), with an iterative approach focused on operational efficiency and real-world solution usage.
Salesforce Field Service Agile Methodology Agile Project Management IT Strategy
SEFE ENERGY
Senior PMO | Business Product Analyst
ENERGY AND UTILITIES
June 2024 - January 2026 (1 year and 7 months)
Levallois-Perret, France
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Management of high-stakes cross-system projects, optimization of GRDF flows, improvement of data quality (coupling rate, bugs, contact information).
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Management of a portfolio of corrective initiatives (Quick Wins V1) and scoping of the automation phase (V2).
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Support to the Product Owner: backlog management, user story writing/prioritization, participation in Agile rituals, synchronization of Dev, IT, and business teams.
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Product and Run delivery monitoring: project governance, KPI consolidation, deviation alerts, corrective actions.
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GDPR documentation: formalization of post-termination rules, transversal coordination (Legal/IT/Dev), presentation of business rules.
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Functional scoping of termination fees, alignment of General Terms and Conditions, support for quoting, contribution to the automation of use cases.
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Participation in the Commission Upfront project: validation of contractual flows, governance structuring.
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AI Exploration: functional scoping, identification of use cases, business scoping, alignment with digital transformation challenges.
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Change Management: formalization of Miro guides, customer feedback, continuous improvement post-delivery.
Change Management Strategy Agile Project Management Digital Transformation Functional Specifications UX/UI Designer
KparK
Senior Trainer & Change Management Expert | Salesforce Deployment
CIVIL ENGINEERING
February 2022 - May 2024 (2 years and 3 months)
France
Salesforce Deployment: Training for over 110 users and support in various depots across France to ensure successful Salesforce adoption.
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Highlight: Increased Salesforce adoption by 25% through targeted and personalized support.
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Project Management: Complete coordination of the project lifecycle, including presentation, change management, and deadline adherence.
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Collaboration with IT teams: Anomaly analysis, user request feedback, and contribution to the continuous improvement of the CRM.
Deployment Salesforce Change Management Strategy IT Project Management Training