Freelancer profile translated to English.

Description

Customer relations and administrative support professional, I assist companies and clients with rigor, empathy, and a service-oriented approach. Through several experiences in customer management, file tracking, request processing, and administrative coordination, I have developed an excellent ability to manage priorities while ensuring a smooth and high-quality customer experience.

Comfortable in both written and oral communication, I can effectively respond to customer requests, handle complaints, ensure administrative follow-up, manage phone calls, and collaborate with various internal stakeholders. Organized, autonomous, and reliable, I quickly integrate into new tools and work environments, including remote settings.

I can undertake missions such as:

• Customer Service / Customer Care

• Administrative and back-office support

• Customer file management

• Data entry and updates

• Email and switchboard management

• Order processing / Sales Administration

• Complaints and customer satisfaction

• Remote operational assistance

Responsive, conscientious, and solution-oriented, I make it a point of honor to offer a human, professional, and efficient service.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Société ISTA
Customer Care
September 2023 - September 2024 (1 year)
• • Processing various customer requests by email and phone
• • Handling complaints and directing them to the appropriate departments
• • Writing clear and professional responses
Remote Customer Assistance Customer Support File Tracking User Support Emergency Management
Société ALCURA
Administrative Agent — Sales Administration Service
January 2014 - March 2021 (7 years and 2 months)
• • Calculating and entering prices according to pricing policy
• • Managing customer contracts (pharmacies, nursing homes, doctors)
• • Researching products for tenders and special requests
• • Creating/modifying product sheets and databases
• • Entering professional orders and tracking customer files
Administrative Management Data Entry File Creation and Tracking Writing Letters/Emails Administrative Versatility
Centre Hospitalier de Châteauroux
Receptionist / Switchboard Operator
June 2011 - June 2013 (2 years)
• • Managing the telephone switchboard (high volume of calls)
• • Welcoming and directing patients and visitors
• • Entering ambulance trips and selling meal tickets
• • Providing general information and managing call flows
Switchboard Operation Physical and Telephone Reception Stress Management Responsiveness Patient Reception and Direction