Narjiss B.

Customer Success • Product Ops • CS Structuring • Multilingual & Scale-ready

🎯 I help you transform your customer relationships into a profitable growth lever in demanding international B2B environments.

🧠 Who am I?

Freelancer specializing in Customer Success & Ops, with solid experience in structuring customer journeys, managing mid/enterprise accounts, and optimizing processes at scale.

What I bring: order, method, and measurable impact.

🚀 What I implement for you

✅ Customer Success Structuring

• Internal & external rituals (QBR, success plans, churn alerts)

• Scalable & personalized client templates

• Segmentation & portfolio strategy

✅ Onboarding & User Experience

• Multichannel onboarding journey

• Automations (emails, follow-ups, upsell triggers)

• Customer training, adoption, usage monitoring

✅ Optimization of CS Tools and KPIs

• HubSpot, Gainsight, Intercom, Notion, Aircall

• CS Dashboards (churn, NPS, CSAT, usage)

• Structuring a clear and actionable client cockpit

✅ High-Value Customer Content

• Multilingual FAQ, product tours, email sequences

• Templates for renewal, expansion, support

• Co-construction with your product & marketing teams

🌍 International Competence

I speak 4 languages to cover your clients across all time zones:

🧰 Tools I master:

HubSpot, Salesforce, Gainsight, Zendesk, Intercom, Notion, Aircall, Slack, ClickUp, Google Suite, SAP

📍 Based in Bordeaux, 100% remote possible

📆 Available for short-term assignments, structuring projects, or part-time CS

👉 Do you have a clear need or a challenge regarding customer relations? Let's talk, I'll get back to you quickly, with impact and method. 💬