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Narjesse SamoudNS

Average response time: 1 hour

Freelancer profile translated to English.
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About Narjesse

Digital assistant specialized in customer support, I help companies in the daily management of their customer relations and administrative tasks.

Responsive, organized, and autonomous, I handle your customer interactions (emails, chat, social media) to ensure a smooth and professional experience. My goal is simple: to save you time while improving your customer satisfaction.

Thanks to my experience and versatility, I can also intervene on:

administrative management (emails, organization, follow-up)
planning and coordination management
daily operational support
Comfortable with digital tools and remote work, I quickly adapt to your processes and needs.

🌍 Mobile and flexible, I can work fully remotely and adapt to different environments.

👉 My strengths: a real adaptability, excellent interpersonal skills, and clear communication.

Feel free to contact me to discuss your needs!
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

Remote only
Primarily works remotely

Experience

  • Studiod'Amira–Communication&créationdecontenu
    EXECUTIVE ASSISTANT
    May 2025 - April 2026 (11 months)
    Montrouge, France
    - Skills – Executive Assistant
    Administrative and organizational management of files
    Organization and follow-up of daily tasks
    Coordination of communication projects
    Management and follow-up of social media
    Customer and partner relations
    Direct support to management

    - Content Creation & Technical Skills
    Video editing (Reels, TikTok, short formats)
    Photo retouching and visual selection
    Digital content creation (Canva, etc.)
    Writing of texts and communication materials
    Content management and planning
    Administrative Management and Organization Customer Support (email, chat, social media) Instagram / WhatsApp Message Management Customer Follow-up & Reminders Project Management
  • HEMA
    VERSATILE SALESPERSON
    RETAIL (LARGE RETAILERS)
    February 2024 - May 2025 (1 year and 3 months)
    Customer reception, advice, and loyalty
    Cashier operations and management
    Product display and restocking
    Merchandising and product promotion in-store
    Inventory management and participation in stocktakes
    Delivery reception and inspection
    Upselling and average basket optimization
    Customer complaint management
    Teamwork and service orientation
    Dynamism, organization, and versatility
  • MappleTree–Corée duSud
    WAITRESS
    February 2023 - December 2023 (10 months)
    Customer reception and service in French and English
    Order taking and recommendations
    Stock and premises management
    Coordination between dining room and kitchen

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Education

  • BTS Management Assistant Support
    Studi
    BTS Support à l'Action Managériale
  • Professional Baccalaureate in Commerce
    Baccalauréat professionnel commerce

Skill set

Categories