Freelancer profile translated to English.
Back to original languageAbout Narjess
Over twenty years of experience in Customer Service and Supply Chain, within multinational companies of various sizes and heterogeneous cultures, in very diverse sectors, have allowed me to acquire the necessary knowledge and expertise to launch an entrepreneurial activity in consulting, auditing, and operational support.
French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- CONSULTEAIndependent ConsultantJune 2022 - Today (4 years)FranceBusiness auditing & consulting, operational support, training, customer service management, interim management, digital transformation, collaboration with international companies (SMEs and large groups), various sectors (FMCG, Automotive, Mobile, IT), French and international markets.Latest assignments:12/03/25 – 31/07/25 Head of Sales Administration in interim management01/09/25 – Present Head of Business Development
- BICCustomer Service & Supply Chain Manager North & West AfricaJuly 2013 - June 2022 (8 years and 11 months)Clichy, France- Monthly/quarterly/annual revenue monitoring (€43.3M in 2019 / €41.7M in 2020 / €48.3M in 2021) and key performance indicators for the service activity (delivery time compliance, perfect order rate, fill rate, order cycle time, stock turnover, return reasons, etc.)- Remote management of an international team (2 direct reports, 1 functional), recruitment and training of regional teams on-site (Morocco: 4 people, Nigeria: 2 people)- Implementation of the transport policy for the zone (37 countries) and control of transport costs (<2.5% of total OIS)- Budget management of €1.3M for freight (re-invoiced to customers) and €260K for warehousing activities- Demand planning and regional forecasting management (S&OP, operational forecasting)- Commercial contributor & key user for the ERP implementation in subsidiaries in Morocco (€12.8M in 2019 / €11.6M in 2020 / €13M in 2021) and Nigeria (€3.7M in 2019 / €4.2M in 2020 / €13M in 2021)- Management of logistics & warehouse contracts with the Moroccan 3PL provider (Geodis)- Project manager, webmaster, and trainer for the Kantar Retail CRM tool
- FILTRAUTO SOGEFI GroupCustomer Service ManagerNovember 2011 - June 2013 (1 year and 8 months)- Remote management of a European team (France/United Kingdom/Germany/Spain)- Driving the After Market division's turnover: €18.1M achieved against a budget of €16.4M (2012)- Key user for the migration from AS400 ERP to SAP without business interruption during deployment- Improvement of customer service level through manual order allocation- Reduction of outstanding payments from €1.5M in 2011 to €1.3M in 2012 (-13%)- Decrease in the total amount of credit notes by 11% compared to 2011, and by 36% for the damages and losses section- Improvement of service procedures and standards: 1.5 days for order processing from receipt date, 5 days for credit note validation through internal approvers.
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Education
- Master in Global Supply ChainKEDGE Business School2017
- D.E.S.S. in European and International ManagementUniversité de Paris I, Panthéon-Sorbonne2002