Freelancer profile translated to English.

Description

With a Master's degree in Management and Administration, I bring my rigor and discretion to your daily management. Specializing in Back-Office, I handle email management, client relations, and administrative organization to allow you to focus on your core business. Responsive, autonomous, and highly organized.

Industry field of expertise

Languages

Malagasy
Native or bilingual
French
Fluent
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Agence de placement TANAJOB
Founder and Head of Operations (Entrepreneurship)
DIGITAL AND IT
September 2019 - June 2020 (9 months)
Project and Operations Management:
Definition of the business model (B2C positioning) and management of the structure's profitability (initial budgeting, cost monitoring).

Process Coordination: Establishment of the complete placement process, from client needs identification to contracting.

Recruitment and HR: Supervision of the candidate lifecycle (sourcing, interviews, background checks, matching).
Supervision of the administrative and legal aspects of the business.
Project Management Human Resources Organization Administrative Management
Madafreeshoppping
Sales Assistant and Boutique Operations Manager
RETAIL (SMALL BUSINESS)
March 2017 - June 2018 (1 year and 3 months)
Operational Management: Organization, stock control, and implementation of inventory procedures.

Client Relations: Welcoming, advising, and managing customer complaints (after-sales service), contributing directly to loyalty and sales objectives.
Microsoft Excel Social Media Moderation Sense of Organization Customer Loyalty