About Narindraniaina
French
Native or bilingual
English
Basic
Experience
- TeleperformanceTechnical Advisor Level 2TELECOMMUNICATIONSJuly 2022 - June 2024 (1 year and 11 months)Advanced support, complex incident resolution, systems and network management, root cause analysis, and assisting level 1 technicians, while ensuring an excellent customer experience by phone, email, or other channels, for individuals or businesses.
- KonectaTechnical AdvisorJune 2019 - January 2020 (7 months)Diagnose and resolve faults (internet, landline, mobile), manage complex incidents, and provide instructions to first-level support. Advise users on equipment (Livebox, etc.) and applications, guide them in their usage, and assist them with topics like fiber optics. Manage moving requests, and sell complementary services, while ensuring follow-up and customer satisfaction by phone, chat, or in-store, with a strong focus on complex problem-solving and continuous training on new products.
- ViveticAudio Back Office AgentSeptember 2011 - June 2016 (4 years and 9 months)Listen carefully to audio or video recordings (meetings, interviews, podcasts, etc.) and convert them into written text accurately, respecting the requested style (raw, clean, reformulated). This involves managing accents, background noise, voice overlaps, and producing faithful documents, sometimes for specific uses like subtitles or reports.
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Education
- 2nd year in communicationCNTEMAD20092eme année en communiciation