Narindraniaina Tiana

Advanced support, complex incident resolution, systems and network management, root cause analysis, and assisting level 1 technicians, while ensuring an excellent customer experience by phone, email, or other channels, for individuals or businesses.

Diagnose and resolve faults (internet, landline, mobile), manage complex incidents, and provide instructions to first-level support. Advise users on equipment (Livebox, etc.) and applications, guide them in their usage, and assist them with topics like fiber optics. Manage moving requests, and sell complementary services, while ensuring follow-up and customer satisfaction by phone, chat, or in-store, with a strong focus on complex problem-solving and continuous training on new products.

Listen carefully to audio or video recordings (meetings, interviews, podcasts, etc.) and convert them into written text accurately, respecting the requested style (raw, clean, reformulated). This involves managing accents, background noise, voice overlaps, and producing faithful documents, sometimes for specific uses like subtitles or reports.