Freelancer profile translated to English.

Description

Operations Specialist with over 10 years of experience in demanding environments.

I specialize in structuring operations, optimizing processes, and managing operational teams.

My areas of intervention:

Structuring, optimizing, and documenting processes
Workflow optimization
Customer Operations
Inter-team coordination
Operational management
Knowledge base structuring
Administrative & financial management

Looking forward to connecting,

Narindra

Languages

English
Native or bilingual
French
Native or bilingual
Spanish
Basic
Portuguese
Basic

Workplace preferences

Can work on-site

Paris (up to 30km)

Accor SA - Achats Corporate
Procurement Business Support - France & CORP
HOSPITALITY
May 2026 - Today (1 month)
Paris, France
1. Follow-up of the declarative control campaign in France and CORPORATE
Follow-up of the completeness of the campaign by suppliers and customers for France and CORPORATE
Follow-up with suppliers and customers
Intervention with buyers and sales teams
Reporting and follow-up in case of technical incidents

2. Management of disputes following declarative control
Follow-up and sharing of dispute statuses following the declaration
Analysis of disputes*
Obtaining invoices from customers
Reconciliation of customer invoices
Follow-up with suppliers and customers
Request for arbitration from buyers and sales teams

3. Reporting
Weekly sharing of quantified reports on control and disputes
Year-on-year evolution of performance indicators

4. Surprise Report
Participation in "Lessons Learned" meetings following the different phases of the declarative control
Strengths and areas for improvement of the declarative control procedure
Financial Control Client Follow-up Client Invoicing Variance Analysis Microsoft Excel
Beev
Customer Operations & Knowledge Manager
January 2026 - March 2026 (2 months)
Paris, France
BUILD - Structuring & Industrialization of the Customer Experience
Formalization of customer journeys and procedures to ensure a consistent experience
Knowledge base governance (single repository)
Deployment and full Intercom configuration: scoping with Product and Sales teams, synchronization specifications (HubSpot, ERP, automated workflows)
Design of an onboarding process reducing agent ramp-up time from 8 to 4 weeks
Cross-team synchronization to reduce customer journey friction and track KPIs (tools: Hubspot, Intercom, ERP, IVR)
RUN - Operational Management and Leadership
Operational management of 2 internal agents and 3 outsourced agents
Management of outsourced customer support and maintenance of quality standards
Handling of complex customer cases and operational arbitration
Implementation of quality monitoring, rituals, and CSAT / NPS analysis
Identification of customer pain points and management of corrective actions
Customer Operations Project Management Team Management Customer Satisfaction Process Optimization
NOMAD WAVE
Founder & Mentor
EDUCATION AND E-LEARNING
November 2024 - Today (1 year and 7 months)
Administrative and financial management: contracts, invoicing, forecasts
Website design: structure, sitemap, content, visuals, UX, visual identity
Educational content creation: educational materials related to offers
CRM and customer workflow optimization: onboarding, monthly follow-ups, personalized dashboards
Offer development: strategic positioning, pricing, targeting
Brand identity development: naming, branding, sales pitch
LinkedIn editorial strategy design: editorial line, content creation, promotion of offers
Project Management Administrative and Financial Management Operational Management Sales Strategy Content Production

Check out Narindra's experience

Severine

Accor SA - Procurement

Reviewed on 7/25/2024

Narindra joined our team to support us in our daily operations and to handle specific & punctual missions. Narindra demonstrated a versatile skill set and rapid learning abilities, and this, in a full remote environment. Indeed she had a transverse role, being able to work on different topics & projects (daily operations and data analysis for example). She also showed adaptation skills as she had to work with different colleagues in different countries. This versatility has enabled Narindra to effectively tackle diverse tasks and contribute to multiple projects simultaneously. Narindra is also a quick learner. She has shown capacity to absorb new information. This rapid learning capability allows her to continuously improve her performance. In a full remote setting, she has proven to be efficient and and to work autonomously. Narindra is fully capable of working in an English-speaking environment. Their proficiency in English, both written and spoken, ensures clear communication. in conclusion, I thanks Narindra for her support in the last months within the team. I recommend her for any transverse role that values a versatile skill set. She will undoubtedly make a support to any organization.