Narayanan Padmanabhan

➔ Serve as a Salesforce Platform Architect with a focus on data architecture, integration architecture, and platform governance, ensuring scalable, secure, and stable solutions. ➔ Lead, architect, and govern enterprise integrations between Salesforce and SAP S/4HANA for Contact data, driving bidirectional synchronization and clear system-of-record definitions across Salesforce, SAP, Spring, and Osapiens. ➔ Partner with cross-functional product teams to review solution designs and guide implementations, ensuring new capabilities do not introduce performance, scalability, or stability risks. ➔ Lead a weekly platform-wide architecture forum, driving alignment on architectural decisions, integration patterns, and Salesforce best practices. ➔ Own data integrity and governance for core shared platform objects (e.g., Accounts, Assortments, StoreAssortments, Visit Plans, Seasonality), eliminating field-level mismatches and improving enterprise data quality. ➔ Drive platform security and operational resilience across integrations and core Salesforce capabilities. ➔ Lead enterprise initiatives to ingest Salesforce Event Monitoring data into Splunk, building analytics dashboards to monitor platform usage, performance, and operational risk. ➔ Remain hands-on as needed with Salesforce development, building POCs, supporting Agile delivery, and collaborating with release management to ensure safe deployments across environments.

➔ Served as Lead Salesforce Engineer and Architect, owning the design, architecture, and delivery of enterprise Salesforce Service Cloud solutions, integrations, and platform enhancements. ➔ Architected and delivered a high-volume B2B call center transformation from Oracle Fusion Middleware to a multi-BU Salesforce Lightning org, supporting 24x7 operations using Salesforce DX, scratch orgs, and unlocked packages. ➔ Designed and led event-driven and API-based integrations leveraging MuleSoft, RabbitMQ, and Java microservices to integrate Salesforce with machine learning systems and third-party platforms, achieving a 45% reduction in case handling costs. ➔ Designed intelligent agent productivity and queue management solutions using Apex, Flow, and Lightning Web Components, reducing Salesforce support tickets by up to 90% and significantly lowering operational overhead. ➔ Architected a scalable data archiving strategy using Batch Apex, replacing managed packages and eliminating Heroku Connect dependencies, resulting in $90K cost savings over three years. ➔ Provided architectural leadership across solution design, capacity planning, security, and release management, ensuring performance, scalability, and platform stability. ➔ Led and mentored a cross-functional team of developers, admins, and product owners (onshore and offshore), establishing engineering standards, conducting code reviews, and supporting Agile delivery.

➔ Led the migration and modernization of a mission-critical call center platform from Oracle EBS to Oracle Fusion, defining the migration roadmap, data strategy, and phased coexistence approach. ➔ Re-architected a monolithic ADF application into modular, scalable services, significantly improving system stability, extensibility, and performance. ➔ Automated environment provisioning using scripting and tooling, reducing environment setup time from days to under an hour and improving release reliability. ➔ Acted as a technical liaison across engineering, architecture, infrastructure, and offshore teams, ensuring correct system sizing, configuration, and operational readiness. ➔ Provided platform-level leadership for application lifecycle management, upgrades, and production support across global teams.