NSFreelancer profile translated to English.
Back to original languageAbout Naoufal
With seven years of experience in the field of customer relations, I have developed solid expertise in telesales and tele counseling. My ability to build customer loyalty and achieve sales targets allows me to actively contribute to the company's development. My mastery of CRM tools and my listening skills allow me to effectively manage customer requests, even the most complex ones. I am known for my proactivity and ability to work in a team.
French
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- ADM VALUE.Tele counselorJanuary 2019 - January 2025 (6 years)• Needs analysis and proposal of tailor-made solutions.• Taking incoming calls following the company's scripts and procedures.• Efficient handling of requests.• Preparation and signing of contracts, adding specific clauses and options.• Development of tailor-made solutions to meet customer needs, optimization of performance and procedures.
- INTELCIA,Tele-TechnicianJanuary 2017 - January 2018 (1 year)Rabat, Morocco• Development and monitoring of the equipment installation program.Analysis of needs and proposal of tailor-made solutions.• Taking incoming calls following the company's scripts and procedures.• Efficient handling of requests.• Preparation and signing of contracts, adding specific clauses and options.• Development of tailor-made solutions to meet customer needs, optimization of performance and procedures.
- concentrixTelesalesmanTELECOMMUNICATIONSJanuary 2025 - Today (1 year and 5 months)Salé, MoroccoAnalysis of needs and proposal of tailor-made solutions.• Taking incoming calls following the company's scripts and procedures.• Efficient handling of requests.• Preparation and signing of contracts, adding specific clauses and options.• Development of tailor-made solutions to meet customer needs, optimization of performance and procedures.
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Education
- :Baccalaureate level in modern letters2001:Niveau baccalauréat letres modernes
- Technician analyst programmerl'institut (ITAG).2005Technicien analyste programmeur