Freelancer profile translated to English.

Description

**My goal**: to free you from operational mental load so you can focus on the essential: growing your business.

I have already managed team coordination and complex schedules in demanding environments. I can help you structure your organization quickly.

💼 My services

🔹 Office Management & administrative support

Email and calendar management · organization · administrative follow-up

👉 Ideal for entrepreneurs / SMEs

🔹 Coordination & project management

Team organization · scheduling · operational follow-up

🔹 Customer support & communication

Request management · customer follow-up · coordination

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Hebrew
Conversational

Workplace preferences

Remote only

Primarily works remotely

Maison Rousseau et Littérature MRL Genève
Operations and Administration Manager
CULTURE
January 2023 - January 2025 (2 years)
Genève, Switzerland
Steering daily operations and coordinating activities
Optimizing processes and implementing organizational tools
Monitoring customer relations and managing visitor flow
Organizing cultural events and logistical management
Managing suppliers and procurement
Coordinating teams, volunteers, and external partners
Resource planning and schedule management
Administrative management: file tracking, reporting, internal organization
Team Coordination Administrative and Financial Management Leadership and Team Management Secretarial Accounting
CICR Genève - HINIVUU
Administrative Assistant & Operational Coordination
CULTURE
August 2024 - January 2025 (5 months)
Genève, Switzerland
Managing customer requests and tracking interactions (in-person and remote)
Contributing to the optimization of operational processes
Communicating with an international clientele and managing priorities
Administrative support: processing requests, internal coordination, information tracking
Managing payments and transaction monitoring
Organizing and maintaining a structured and functional environment
Coordinating daily operations and managing flow
Organizing events with various international organizations (UN, ICRC, WHO)
Organization Problem Solving Customer Reception Event Management Food and Beverage
Everyday Studio Genève
Operations Coordinator & Project Manager
HEALTH AND WELLNESS
January 2023 - January 2024 (1 year)
Genève, Switzerland
Creation and management of the booking platform
Onboarding (clients and instructors)
Team recruitment
Welcoming clients and supporting them throughout their journey
Managing schedules, appointments, and bookings
Processing customer requests (email and follow-up)
Implementing new client onboarding processes
Customer loyalty
Project Management Administrative Management Booking Management Recruitment Process Optimization

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Bachelor in Political and Social Sciences
University of Lausanne UNIL
2020
Bachelor en sciences Politiques et Sociales
Advanced Federal Diploma of Higher Education (Hotel Management)
Hotel Management School of Geneva EHG
2015
Management hôtelier

Check out Naomi's education

Community Manager

Office Manager

Naomi F.

Office Manager / Operations Coordinator

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