Freelancer profile translated to English.

Description

I work with e-commerce brands to structure and improve their operations, product catalogs, and customer experience.

With a background in marketplaces (Back Market, Cdiscount, Octopia), I have managed large volumes of orders, complex cases (disputes, returns, deliveries), and optimized internal processes.

I can assist with:

- Catalog management and product listings

- E-commerce operations organization

- Workflow and customer service improvement

Reliable, rigorous, and solution-oriented profile.

Trilingual: French, English, Chinese.

Languages

French
Native or bilingual
English
Fluent
Chinese
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

alignerr
Function Calling Quality Evaluator – Insurance Claims AI
EDUCATION AND E-LEARNING
February 2026 - Today (6 months)
Bordeaux, France
Reviewed and annotated multilingual AI insurance claim conversations (FR/EN/ZH), assessing function-calling accuracy across policy verification, claim creation, damage assessment, and escalation logic
Evaluated response timing, safety compliance, and conversational quality across scenario-based and adversarial prompts
Multilingual Operations (FR / EN / CN) Multilingual Translation AI Evaluation & Annotation AI and Data Analysis AI Response Compliance & Safety
Back Market
E-commerce Operation Support Specialist
E-COMMERCE
September 2024 - Today (1 year and 11 months)
Bordeaux, France
As a Seller Advisor at Back Market, I support our marketplace vendors on all matters related to their sales, orders, and overall performance. My key responsibilities include:
• Providing strategic and operational guidance to sellers regarding their accounts.
• Managing complex situations and resolving disputes related to product quality and logistics.
• Handling commercial gestures and compensations in line with internal policies.
• Explaining and enforcing marketplace rules, including the Seller Charter.
• Overseeing payments, catalogs, and sellers’ financial matters.
• Coordinating with internal teams (Quality, Finance, Logistics) to ensure smooth resolution of seller-related issues.

This role allows me to develop cross-functional expertise in vendor account management within a fast-paced, international e-commerce environment.
Customer Relationship Management (CRM) International Coordination French Chinese Translation Customer Experience & Dispute Management Linguistic Localization
娇兰佳人集团
Tiktok content manager - US market
E-COMMERCE
March 2024 - June 2024 (3 months)
Canton, China
Developed and executed TikTok video concepts focused on product promotion and sales conversion
• Filmed and edited engaging short-form content tailored to platform trends
• Collaborated closely with the media buyer to monitor ad performance and adjust creative accordingly
• Analyzed content results (views, engagement, sales) to iterate and optimize strategy
• Engaged with the audience through comment responses to boost visibility and trust
• Stayed in sync with the team, contributed ideas, and adapted content based on real-time feedback
Social Media Multilingual Operations (FR / EN / CN) International Coordination Performance Analysis Content Creation