Nanouk Helzle

Digital Assistant, Communication & Project Coordination

Looking for a reliable interface that combines professionalism with modern technology? I offer in-depth support in the areas of virtual assistance, customer care, and digital organization. I help companies structure processes and elevate communication to a new level.

🚀 Core Competencies & Keywords:

- Customer Success & Support: Professional consulting (B2B/B2C) via phone, email, and video chat. Communication in German (Native) and English (C2).

- Lead Management & Sales: Lead qualification and efficient appointment scheduling.

- Digital Administration: Confident use of CRM software, Google Workspace, and MS Office. Precise data entry and system maintenance.

- AI Integration: Utilization of state-of-the-art AI tools for process optimization and efficiency improvement.

- Special Knowledge: Expertise in the automotive industry (claims processing) and in-depth knowledge in the area of nursing care consulting (nursing grades/subsidies).

💡 Why I am your ideal partner:

What distinguishes me is the combination of analytical structure and deep empathy. Through the private care of my wife, I possess exceptional resilience and robustness. Especially in sensitive areas such as health care or life coaching, I create genuine trust.

I am a "numbers person" with a view of the big picture. Thanks to my experience with a leading mobility service provider, I am very familiar with complex booking systems and logistical processes.

🛠️ Tech Stack:

Tools: Zoom, MS Teams, Slack, CRM, Canva, Doctolib, Google Drive.

Soft Skills: Confident on-camera presence, moderation experience, discretion, and high self-motivation.

Ready for structure and quality? I guarantee reliability and a high standard of quality from my professional home office.

Contact me now for a collaboration!