Freelancer profile translated to English.

Description

Professional from the banking sector, with experience in customer relations, administrative management, and handling confidential information. Organized, rigorous, and comfortable with digital tools, I wish to evolve into the role of a virtual assistant to effectively support companies in their administrative tasks and daily management.

Languages

Malagasy
Native or bilingual
French
Fluent
English
Conversational
German
Basic

Workplace preferences

Remote only

Primarily works remotely

BNI Madagascar, DMPP
Commercial Operations Officer
BANKING AND INSURANCE
November 2021 - Today (4 years and 7 months)
Antananarivo, Madagascar
✓ Operation and management of the cash register (opening, adjustment, closing, fund transfer) Reception and payment of cash funds (local currency and foreign currency) ✓ Communication of account status via statements and transaction notices Management of the ATM in collaboration with the Front Office Manager ✓ Implementation and monitoring of financial security procedures
Administrative management Customer relations Sense of organization Microsoft Office Data entry
BNI Madagascar, DMPP
Customer Advisor
BANKING AND INSURANCE
May 2024 - September 2024 (4 months)
Antananarivo, Madagascar
✓ Management of a portfolio of individual/professional clients with follow-up and development of commercial relationships ✓ Advice and guidance for clients on banking products (accounts, loans, savings, insurance) adapted to their needs ✓ Processing of routine operations (account openings, transfer management, complaint handling) ✓ Offering personalized investment and placement solutions according to clients' financial objectives ✓ Analysis of client needs and provision of personalized advice to optimize their financial situation ✓ Negotiation and finalization of mortgage or consumer loan contracts ✓ Achieving and exceeding sales targets for financial products, while ensuring customer satisfaction
SOCIETE GENERALE Madagascar,
Intern in Corporate Relations Department
BANKING AND INSURANCE
September 2021 - November 2021 (2 months)
Tananarive, Madagascar
✓ Reception and sending of mail Processing of foreign currencies in MID Online Insertion of documents and extraction of debit/credit notices, account statements in Docubase Taking and confirming client appointments