Nampoina Hanthalie Razarandisoa, Expert E-commerce Customer Service

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Description

🌟 Remote Customer Service Specialist

I assist brands in managing their customer service with an omnichannel approach (📧 Email • 💬 Chat • 📞 Call).

🎯 My goal? To turn every dispute into an opportunity for loyalty.

With a processing capacity of +50 tickets/day, I manage the entire post-purchase journey:

🚚 Logistics Follow-up & Back-Office (BO)

✅ Quick resolution of delivery issues

✅ Management of lost packages & complex requests

📦 Damage Management

🔍 Rigorous application of your procedures

💸 Refunds • 📦 Returns • 🎁 Commercial gestures

🤝 Conflict De-escalation

💛 Empathetic listening on the phone

🖋️ Careful written communication

✨ Goal: Reassure your customers, even in crisis situations

✅ Rigor, efficiency, and solution-oriented

I integrate quickly into your organization to ensure optimal customer satisfaction (CSAT) 📈✨

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

AMAZON.FR
Customer Service Associate
E-COMMERCE
June 2018 - March 2020 (1 year and 9 months)
Tananarive, Madagascar
- Call handling: tracking lost and damaged/defective products, De-escalating conflict situations and applying compensation procedures
- Email processing: managing subscriptions, returns, and refunds
- Providing quick and effective solutions
Omnichannel Customer Service Autonomy Empathetic Listening Adaptability and Flexibility
Blissim
E-commerce Customer Relations
E-COMMERCE
January 2021 - Today (5 years and 7 months)
Tananarive, Madagascar
Omnichannel support management for France's leading beauty box subscription service.
Full mastery of the customer lifecycle: subscriptions, online store, and loyalty.
Resolution of complex logistical disputes and management of high-volume flows.
KNITWEARS
Textile Quality Controller
RAW MATERIALS INDUSTRY
March 2013 - September 2016 (3 years and 6 months)
Tananarive, Madagascar
Monitoring machines to detect knitting defects (holes, dropped stitches, color lines).
Verifying knit dimensions against technical specifications (length, width).
Identifying, sorting, and isolating defective pieces, then proposing corrective actions.
Serious Problem Analysis and Resolution Reading Plans (Industrial Machine) Teamwork Quality Control

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Baccalaureate
Lycée Saint Joseph Rabearivelo
2006

CRM Consultant