Freelancer profile translated to English.
Back to original languageAbout Namizata
Pragmatic and pedagogical, I assist users in getting to grips with tools: Applications and/or software.
In my missions, I appreciate the cross-functionality that allows me to connect different teams and follow the evolution of tools.
Organized and responsive, you can count on me to contribute to the success of your projects.
French
Native or bilingual
English
Conversational
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- Beta gouvCross-functional Support Officer - FNEPUBLIC SECTORSeptember 2022 - Today (3 years and 9 months)Paris, FranceUser supportDeployment: User activation and retention, and acquisition of new usersCo-facilitation of training and onboarding sessionsIdentification of bugs and improvements to the tool through user feedbackCreation and updating of documentation
- Résidence Le Logement des FonctionnairesIT Project ManagerMay 2022 - August 2022 (3 months)• Identification and collection of needs from different departments• Monitoring projects related to the development of the software package (ULIS NG): version upgrades, configuration, module additions• Level 1 and 2 user support, transfer and follow-up of level 3 requests with the publisher• Training of employees and writing of functional documentation.• Performance of tests and application acceptance with users
- OPH VillejuifCommunication Project Manager and IT ReferentJuly 2019 - April 2022 (2 years and 9 months)Villejuif, France• Design of communication tools and administration of websites and social networks• Management of projects related to ERP optimization: Document management (GED), addition of complementary modules (online payment)• User assistance and management of routine requests (account management, data extraction and updates)• GDPR and Sapin II Law Referent: Processing and follow-up of requests with external service providers
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Education
- Advanced Studies in Communication, Advertising and Media OptionIsee Business School2008
- Bachelor's and Master's Degree 1 in Information-CommunicationUniversité Paris Nanterre2007
Certifications
- Project ManagementMooc GDP2024
- Manage IT System ProjectsOrsys2021