Freelancer profile translated to English.
Back to original languageAbout Namizata
Pragmatique et pédagogue j'accompagne les utilisateurs dans la prise en main des outils : Application et/ou logiciel
Dans mes missions, j'apprécie la transversalité qui me permet de faire le lien entre les différentes équipes et de suivre les évolution des outils.
Organisé et réactive, vous pourrez compter sur moi contribuer à la réussite de vos projets.
French
Native or bilingual
English
Conversational
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- Beta gouvCross-functional Support Officer - FNEPUBLIC SECTORSeptember 2022 - Today (3 years and 11 months)Paris, FranceUser supportDeployment: User activation and retention, and new user acquisitionCo-facilitation of training and onboarding sessionsIdentification of bugs and tool improvements through user feedbackCreation and updating of documentation
- Résidence Le Logement des FonctionnairesIT Project ManagerMay 2022 - August 2022 (3 months)• Identification and gathering of needs from different departments• Monitoring projects related to software development (ULIS NG): version upgrades, configuration, module additions• Level 1 and 2 user support, transfer and monitoring of level 3 requests with the publisher• Employee training and writing of functional documentation.• Performance of application tests and acceptance testing with users
- OPH VillejuifCommunication Project Manager and IT ReferentJuly 2019 - April 2022 (2 years and 9 months)Villejuif, France• Design of communication tools and administration of websites and social networks• Management of projects related to ERP optimization: Dematerialization (DMS), addition of complementary modules (online payment)• User assistance and management of common requests (account management, data extraction and updates)• GDPR and Sapin II Law Referent: Processing and monitoring requests with external providers
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Education
- Postgraduate degree in Communication with a specialization in Advertising and MediaIsee Business School2008
- Bachelor's and Master's degree in Information-CommunicationUniversité Paris Nanterre2007
Certifications
- Project ManagementMooc GDP2024
- Manage the Information System ProjectOrsys2021