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Namizata C.NC

Namizata C.

Supermalter

User Support Officer

€450/day
9 projects
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Namizata

Pragmatic and pedagogical, I assist users in getting to grips with tools: Applications and/or software.
In my missions, I appreciate the cross-functionality that allows me to connect different teams and follow the evolution of tools.

Organized and responsive, you can count on me to contribute to the success of your projects.
  • French

    Native or bilingual

  • English

    Conversational

  • Spanish

    Conversational

Remote only
Primarily works remotely

Experience

  • Beta gouv
    Cross-functional Support Officer - FNE
    PUBLIC SECTOR
    September 2022 - Today (3 years and 9 months)
    Paris, France
    User support
    Deployment: User activation and retention, and acquisition of new users
    Co-facilitation of training and onboarding sessions
    Identification of bugs and improvements to the tool through user feedback

    Creation and updating of documentation
  • Résidence Le Logement des Fonctionnaires
    IT Project Manager
    May 2022 - August 2022 (3 months)
    • Identification and collection of needs from different departments
    • Monitoring projects related to the development of the software package (ULIS NG): version upgrades, configuration, module additions
    • Level 1 and 2 user support, transfer and follow-up of level 3 requests with the publisher
    • Training of employees and writing of functional documentation.
    • Performance of tests and application acceptance with users
  • OPH Villejuif
    Communication Project Manager and IT Referent
    July 2019 - April 2022 (2 years and 9 months)
    Villejuif, France
    • Design of communication tools and administration of websites and social networks
    • Management of projects related to ERP optimization: Document management (GED), addition of complementary modules (online payment)
    • User assistance and management of routine requests (account management, data extraction and updates)
    • GDPR and Sapin II Law Referent: Processing and follow-up of requests with external service providers

Reviews

5.0

Out of 8 ratings

F

Ferdinand

Product Manager - France Numérique Ensemble

Reviewed on 6/3/2026

F

Ferdinand

Product Manager - France Numérique Ensemble

Several months project

-

Reviewed on 4/30/2026

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Education

  • Advanced Studies in Communication, Advertising and Media Option
    Isee Business School
    2008
  • Bachelor's and Master's Degree 1 in Information-Communication
    Université Paris Nanterre
    2007

Certifications

Skill set

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