Namita .

Managed end-to-end operational workflows across multiple healthcare clients. Maintained accurate records and documentation while ensuring compliance with internal procedures. Coordinated with attorneys, healthcare providers, insurers, and internal stakeholders to resolve operational issues. Processed payments, monitored policy limits, and supported billing-related activities. Conducted quality reviews and tracked workflow performance to ensure timely case completion. Assisted in process improvements that enhanced operational efficiency and reduced delays. Led team activities and monitored productivity, quality, and service standards.

Handled customer inquiries related to orders, cancellations, bookings, payments, and account services. Resolved customer concerns through phone, email, and chat support.

Performed underwriting and risk assessment for UAE credit card applications. Conducted KYC verification and customer due diligence reviews. Evaluated customer financial profiles, employment details, and supporting documents. Reviewed creditworthiness and supported approval decision making. Processed credit card applications while ensuring compliance with banking policies. Identified discrepancies, potential risks, and exceptions for escalation. Maintained accurate customer records and operational documentation. Collaborated with internal teams to improve turnaround times and service quality. Supported card operations and customer onboarding processes.