Freelancer profile translated to English.

Description

Beginner in the digital field, I am a motivated, serious, and involved professional, eager to assist entrepreneurs and businesses in developing their online presence.

I offer my skills in customer service, social media, digital marketing, email marketing, and SEO writing to provide clear, polished content tailored to each client's needs.

I can help you with:

Customer service management (responding to messages, comments, customer follow-up)

Social media management (writing posts, scheduling, community interaction)

Marketing content writing

Professional email writing (newsletters, promotional emails, follow-ups)

SEO writing to improve online visibility

Although I am at the beginning of my journey, I am very invested, organized, and always ready to learn. I work with seriousness, attentiveness, and respect for deadlines, adapting to my clients' expectations and objectives.

👉 Available for one-off assignments or long-term collaborations.

Languages

Malagasy
Native or bilingual
French
Fluent
English
Conversational
German
Basic

Workplace preferences

Can work on-site

Charleroi (up to 50km)

Compagnie d'assurance ARO,
Communication and External Relations Intern
TRAVEL AND TOURISM
January 2018 - January 2018
Antananarivo, Madagascar
Experience in managing and creating advertising materials (banners, flyers, etc.), with active participation in the development of communication tools alongside the manager. Contribution to the organization and promotion during trade shows such as FIM and FIA.
Creation of communication materials Trade show animation Creative Logo design Adobe Creative Suite
NUTRIVET AGRI,
Salesperson and Import Manager
AGRICULTURE
December 2020 - July 2023 (2 years and 7 months)
Antananarivo, Madagascar
Negotiation of commercial terms with international suppliers to optimize import costs.
Coordination with various stakeholders (customs, carriers, suppliers) to ensure the smooth running of imports.
Dispute management in case of non-compliance or delays in goods delivery.
Monitoring of regulations on import standards and updating necessary documents for compliance.
Preparation of customer orders and complete management of invoicing and collections.
Preparation and management of specific import documents such as permits, domiciliation, and necessary authorizations.
Import-export Order management Inventory tracking Administrative procedures Payment tracking
STILEEX (Entreprise informatique),
Customer Support
SOFTWARE PUBLISHING
October 2023 - January 2025 (1 year and 3 months)
Antananarivo, Madagascar
Effectively respond to customer inquiries and complaints via phone, email, and ticket. Collaborate with technical teams to resolve complex customer issues. Provide advice and technical assistance on product and service usage. Propose improvements based on customer feedback to optimize user experience.
Customer Relationship Management (CRM) Project management Remote technical support IT support Administrative support

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Bachelor in Marketing
Institut d'Enseignement Technique Commercial
2025
Bachelier Marketing
Bachelor in Communication, Marketing and Commerce
Institut de Formation Technique
2020
Licence en Communication, Marketing et Commerce

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