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Najib RahoutiNR

Najib Rahouti

Quality Project Manager

€130/day
Casablanca, MA
15+ years
Relecture et correction
Conception rédaction
Rédaction de contenu
Analyse de risques
Audit qualité

Average response time: 1 hour

Freelancer profile translated to English.
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About Najib

Quality Project Manager with 17 years of experience in customer relations centers, I support companies in analyzing their performance and continuous improvement.

Specializing in data structuring and Excel dashboard creation, I help transform complex data into clear and actionable indicators.

My interventions include: KPI monitoring (CSAT, FCR, quality), reporting automation, and the implementation of simple and effective tools to manage activity.

My goal: to save you time and improve your visibility on your performance.

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Free
    Quality Project Manager
    CONSULTING AND AUDITS
    January 2023 - Today (3 years and 5 months)
    Casablanca, Morocco
    • • Centralize and analyze the conformity of operational quality results;
    • • Contribute to the updating of the Quality documentation system;
    • • Participate in the preparation of Quality reports;
    • • Lead workshops;
    • • Support managers as needed;
    • • Participate in the deployment of Quality projects;
    • • Communicate best practices to improve Operational quality;
    • • Verify the relevance and effectiveness of processes.
    Audit qualité Conception rédaction Analyse de risques Coaching Microsoft Powerpoint
  • Télécom Academy
    Subscriber Relations Trainer
    January 2019 - January 2023 (4 years)
    Morocco
    • - Provide technical support and operational monitoring for the activity.
    • - Ensure the skills development of advisors and the maintenance of knowledge through evaluation/debriefing and coaching actions.
    • - Conduct training (initial and continuous) or occasional briefings for Advisors.
    • - Design reporting and planning files for the support department.
    • - Evaluate compliance rates through hot and cold audits.
  • Totalcall
    Multimedia Advisor
    May 2008 - December 2009 (1 year and 7 months)
    Processing mail (complaints, cancellations, technical assistance). Technical assistance and subscriber management via email, WhatsApp, and chat.
Check out Najib's experience

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Education

  • Travailler à distance Excel : Astuces rapides PowerPoint : Astuces rapides (Microsoft 365/Office 365) 10 astuces pour réduire le trac Développer son intelligence émotionnelle
    Travailler à distance Excel : Astuces rapides PowerPoint : Astuces rapides (Microsoft 365/Office 365) 10 astuces pour réduire le trac Développer son intelligence émotionnelle
  • Formation des formateurs
    SUPEMIR
    2022
    Formation des formateurs
Check out Najib's education

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