Naïs Dupont

Hellooo ! :)

Freelance with7 years of experience in B2B and B2C customer relations**, **including 2 years as CSM & Sales in B2B SaaSat Karos (mobility/app scale-up), I support companies throughout the customer lifecycle: prospecting & closing, onboarding, account management, support, loyalty.

Today, I am refocusing my activity on Customer Success and support. This is where I am most comfortable and effective: understanding a client in depth, resolving their blockers, building a long-term trusting relationship.

Trilingual FR/EN/ES, comfortable with CRM tools, accustomed to working autonomously on tasks requiring rigor and listening skills.

Occasional or recurring missions:

Customer Success:

Also open to occasional field missions, where human contact and interpersonal skills make the difference:

I am looking for missions in Full Remote or in-person in Toulouse. Flexible and available immediately.