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Naïoumi LasseauxNL

Naïoumi Lasseaux

Yoga, Customer Success, Training & Communication

€400/day
Bruxelles, BE
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Naïoumi

I am a versatile freelancer assisting companies and individuals with a dual expertise: well-being and operational performance.

As a certified yoga teacher (Yoga Alliance 500h), I teach Hatha yoga, Yoga Nidra, and meditation, in individual or group sessions, in-person or online. My classes are designed to reduce stress, improve concentration, and promote physical and mental balance, even in demanding professional environments. I adapt each session to the specific needs of your teams, integrating the constraints of the professional setting.

In parallel, I support companies on operational missions: customer success, user onboarding and training, knowledge base structuring, process and KPI monitoring, cross-functional project coordination, and team support. I have managed and developed knowledge bases of over 300 articles, improved customer satisfaction up to 95%, and collaborated with product, technical, and sales teams.

I also offer translation services (English and Spanish to French), writing, proofreading, and content adaptation, as well as professional written communication.

I am fluent in French, English (C2), and Spanish (B2), and thrive in multicultural environments. My approach is human-centered, structured, and results-oriented: I prioritize understanding your needs, quality communication, and the implementation of sustainable solutions, whether for your teams' well-being or your operational projects.

I am here to help you improve your employees' well-being, optimize your processes, and deliver reliable projects tailored to your objectives.
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Can work on-site
Bruxelles (up to 50km)

Experience

  • ULB
    Assistant Director of Administration
    EDUCATION AND E-LEARNING
    August 2022 - February 2023 (6 months)
    Brussel, BU, Belgium
    Drive and support change.
    Manage intra-faculty and inter-faculty projects.
    Welcome international students.
    Project Management Change Management Onboarding
  • Nodalview
    Customer Service Team Lead
    SOFTWARE PUBLISHING
    July 2021 - March 2022 (8 months)
    Brussels, Belgium
    Manage the international customer service team, recruit, onboard and coach the eight team members.
    Improve customer success processes and KPIs, achieving 90-95% positive customer satisfaction.
    Manage the knowledge base, and content creation, translation, and proofreading projects: over 300 articles in 6 different languages.
    Onboarding Customer Relationship Management (CRM) Team Management Recruitment KPI Definition and Monitoring
  • Patrimmonia Couronne
    Assistant Manager
    REAL ESTATE
    October 2014 - December 2017 (3 years and 2 months)
    Bruxelles, Belgium
    Manage the booking process for the 324 university residence units.
    Handle administrative follow-up with English, Spanish, and French-speaking clients.
    Manage daily housing maintenance.
    Customer Relationship Management (CRM) Translation Client Onboarding Administrative Management Property Management

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Education

  • Bachelor's degree in Psychology
    Paris 8
    2024
  • Master's degree in Translation and International Communication
    UMONS
    2012
    Traduction, communication, rédaction multi-langues

Skill set

Categories

  • Other