About Naïoumi
French
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- ULBAssistant Director of AdministrationEDUCATION AND E-LEARNINGAugust 2022 - February 2023 (6 months)Brussel, BU, BelgiumDrive and support change.Manage intra-faculty and inter-faculty projects.Welcome international students.
- NodalviewCustomer Service Team LeadSOFTWARE PUBLISHINGJuly 2021 - March 2022 (8 months)Brussels, BelgiumManage the international customer service team, recruit, onboard and coach the eight team members.Improve customer success processes and KPIs, achieving 90-95% positive customer satisfaction.Manage the knowledge base, and content creation, translation, and proofreading projects: over 300 articles in 6 different languages.
- Patrimmonia CouronneAssistant ManagerREAL ESTATEOctober 2014 - December 2017 (3 years and 2 months)Bruxelles, BelgiumManage the booking process for the 324 university residence units.Handle administrative follow-up with English, Spanish, and French-speaking clients.Manage daily housing maintenance.
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Education
- Bachelor's degree in PsychologyParis 82024
- Master's degree in Translation and International CommunicationUMONS2012Traduction, communication, rédaction multi-langues
Skill set
Categories
- Other