Nainason S.

Contribution to improving the performance of artificial intelligence solutions. Analysis and validation of the quality of AI-generated results. Identification of optimization areas to improve user experience. Collaboration with Customer Success teams to ensure the relevance and reliability of deployed solutions.

Monitoring of processes and identification of areas for improvement in agents' technical processes for time optimization and relevance of support. Optimization of agents' relational quality for more friendly and warm interactions with customers. Analysis of quality data for continuous improvement. Development and updating of quality documentation.

Support and assistance for agents in handling difficult cases. Support for supervisors in carrying out administrative tasks such as: quality monitoring, workflow management, and briefings.