Naileth Pinto

I am a University Superior Technician in Informatics with over 20 years of experience in administration, business operations, customer service, e-commerce, and digital transformation. Throughout my career, I have evolved from administrative roles to the comprehensive management of digital businesses, combining strategic vision, analytical capacity, and technological skills to optimize processes, enhance customer experience, and generate results.

I have led projects for operational improvement, digital product development, and sales channel optimization. I positioned a brand as a Mercado Líder on Mercado Libre in less than four months through publication optimization strategies, market analysis, and continuous improvement of the customer experience. I also participated in the research and launch of new products, cost analysis, monitoring of commercial indicators, and comprehensive e-commerce management.

As an independent professional, I have developed over 2,000 customized digital products and manage a YouTube channel with over 36,000 subscribers, where I share content on digital tools, artificial intelligence, automation, entrepreneurship, and the development of technological solutions. This experience has strengthened my skills in content strategy, YouTube SEO, video editing, design, digital communication, and community growth.

My profile combines experience in operations, administration, back office, customer service, e-commerce, and content creation with knowledge in WordPress, WooCommerce, Google Workspace, Google Apps Script, HTML, CSS, JavaScript, Google Analytics, CRM, Canva, and process automation with Artificial Intelligence. I enjoy identifying areas for improvement, simplifying processes, and implementing solutions that increase productivity.