Freelancer profile translated to English.

Description

With a diverse background, I have acquired solid experience in welcoming and processing requests, particularly within organizations like CAF and CPAM. My experience as a saleswoman has also taught me to manage customers and orders independently on a daily basis.

Serious and organized, I easily adapt to the procedures and internal tools of each company to ensure careful follow-up of files.

My expertise:

Welcoming and listening to customers.
Processing requests and complaints.
Updating and rigorously following administrative files.
Smooth communication, both written and oral.

My goal is to provide you with reliable support in managing your customer relations and administrative tasks.

Let's discuss your needs together!

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Villeparisis (up to 10km), Mitry-Mory (up to 10km)

CAF
ADMINISTRATIVE EMPLOYEE
August 2021 - December 2021 (4 months)
Saint-Denis, France
Physical reception of users, guidance and advice, file management and updating, rigorous administrative follow-up and use of internal IT tools to ensure fast and accurate processing.
Administrative Management Customer Reception and Guidance Independent Work Customer Support Complaint Management
CPAM
Administrative Manager
August 2016 - December 2016 (4 months)
Montfermeil, France
Data entry, verification and updating of customer files, checking and processing supporting documents, complete administrative follow-up in compliance with procedures and deadlines.
Administrative Management Customer Reception and Guidance Customer Relations Complaint Management Database Update
H2A
TELEMARKETER
July 2013 - February 2014 (7 months)
Cachan, France
•Receiving and processing incoming calls, analyzing customer needs, managing complaints, following up on files, and transmitting information to the supervisor to improve customer satisfaction.
Complaint Management Customer Relations

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CUSTOMER CARE CERTIFICATE
CARE Generation France
2025
ATTESTATION CUSTOMER
REAL ESTATE ADVISOR CERTIFICATE
L'Atelier Immo
2024
ATTESTATION CONSEILLER IMMOBILIER

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Other

Naila Issa

Customer Care Representative / Customer Care

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