Freelancer profile translated to English.

Description

Virtual Assistant with experience in administrative management, sales, inventory control, and customer service through digital channels. I stand out for my organization, responsibility, and results-oriented approach, with the ability to optimize processes, meet goals, and provide efficient support in remote and dynamic environments. Reducing operational problems by 95%.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

UBER
OPERATIONAL MANAGEMENT AND CUSTOMER SERVICE (Independent Experience)
AUTOMOBILE
July 2021 - December 2025 (4 years and 5 months)
Quito, Ecuador
Functions:
- Daily management of the transportation service autonomously, ensuring punctuality and compliance with requests.
- Direct customer service, providing a professional, friendly, and service-oriented experience.
- Organization and planning of routes to optimize travel times.
- Constant use of mobile applications and digital platforms for service management.
- Resolution of customer incidents and requirements in real-time.
- Control and recording of income, expenses, and daily operations.
Achievements:
- Achieved 98% customer satisfaction, excelling in service quality and effective communication.
- Improved operational efficiency by 30%, optimizing routes and work times.
- Managed over 2,000+ customer interactions, strengthening communication and follow-up skills.
- Maintained 100% compliance in the use of digital platforms, demonstrating technological adaptation.
- Resolved 95% of incidents without escalations, showing autonomy and decision-making.
- Achieved 100% efficient personal financial organization through rigorous control of income and expenses.
Customer Service Digital Communication Administrative Support Data Analysis Organization and Planning
Tienda MULTIGAMES S.A
Commercial Management/Store Employee
RETAIL (SMALL BUSINESS)
July 2018 - February 2021 (2 years and 7 months)
Ecuador, Quito, PC, Ecuador
Manage sales in person and through digital channels such as WhatsApp, Instagram, Facebook, and online store.
Administer the physical store located in a shopping center in the South of Quito-Ecuador.
Draft emails and reports on inventory, existing merchandise, and what is needed to restock the store.
Supervise daily publications on social media to maintain digital presence.
Reduced errors in cash handling and management through stricter controls.
Increased monthly sales through promotion and product display strategies.
Constant compliance with commercial goals and sales objectives established by the employer.
Customer Service Administrative Management Inventory Control Autonomy Corporate Communication
FUNDACIÓN CENTRO DE ESTUDIOS SOBRE CRECIMINENTO Y DESARROLLO DE LA
Accounting Assistant / Purchasing
PUBLIC SECTOR
October 2014 - July 2017 (2 years and 9 months)
Plaza Venezuela, Caracas, DF, Venezuela
Plan and execute the purchasing process for goods and services necessary for the foundation's operation.
Ensure the efficient and transparent use of financial resources, in accordance with internal policies and legal regulations.
Search, evaluate, and select reliable suppliers, prioritizing quality, price, and social responsibility.
Prepare and supervise purchase orders and supplier contracts.
Optimization of the purchasing budget, achieving cost reduction without affecting the quality of services.
Guarantee timely supply of essential inputs for social programs.
Reduction of time in purchasing processes through better planning.