About Naheed
I am an HR & Administrative Assistant professional currently pursuing my Master’s in Human Resource Management at the University of Wollongong in Dubai, with hands-on experience in HR operations, recruitment support, employee documentation, onboarding, and administrative coordination.
With 6+ years of experience across customer service, banking, sales, compliance, and quality assurance with global organizations including Dell, HSBC, and Synchrony Financial, I bring strong communication, stakeholder management, problem-solving, and process improvement skills.
Through my recent HR internship in the UAE, I have supported HR operations, recruitment activities, employee documentation, and UAE immigration/PRO processes while working closely with employees, hiring managers, and internal stakeholders. My diverse background helps me adapt quickly, manage priorities effectively, and provide reliable support in fast-paced environments.
I am detail-oriented, organized, and committed to delivering accurate and timely work. I am open to opportunities involving HR support, recruitment coordination, administrative assistance, and people-focused projects where I can contribute value and help teams work more efficiently.
English
Fluent
Urdu
Native or bilingual
Hindi
Fluent
Arabic
Basic
Can work on-site
Dubai (up to 50km), Abu Dhabi Island and Internal Islands City (up to 10km), Ras al-Khaimah (up to 10km)
Experience
- DMG EVENTSHR INTERN – HUMAN RESOURCESDecember 2025 - March 2026 (3 months)Dubai - United Arab Emirates• • Supported daily HR operations, employee onboarding, HR documentation, personnel records, and contract renewals while maintaining compliance and accuracy.• • Coordinated UAE visa, Emirates ID, medical, passport amendment, and PRO processes by liaising with DMCC andgovernment authorities.• • Prepared and issued employee documentation including employment certificates, salary certificates, NOCs, experience letters, and travel letters while ensuring confidentiality.• • Supported recruitment by posting vacancies, contacting candidates, coordinating virtual and face-to-faceinterviews, and working closely with hiring managers.• • Managed employee leave requests through Workday, responded to HR queries, maintained employee records, and updated HR systems.• • Coordinated training workshops, CSR initiatives, employee communications, and designed learning materialsusing Canva.• • Processed travel invoices, obtained approvals, and coordinated submissions with the Accounts Payable team.• • Handled data entry, filing, and document control to maintain accurate and organized records.• • Collaborated with cross-functional teams to support hiring across GCC and international markets, including Egypt, UAE, Saudi Arabia, South Africa, and other regions.• • Supported the VP and HR Business Partner by managing ad-hoc tasks, coordinating with stakeholders, andensuring timely execution and follow-ups.
- Synchrony FinancialHR INTERN & SENIOR QUALITY ANALYST- FRAUD & COLLECTIONS PROCFebruary 2018 - November 2020 (2 years and 9 months)Hyderabad, Telangana, India• • Supported HR administration by maintaining employee records, scheduling meetings, coordinating onboarding activities, and managing internal communications.• • Assisted with research on HR best practices, recruitment trends, and labor law updates to support policy improvements.• • Evaluated over 1,000 customer interactions quarterly across global regions using Verint tools, ensuring compliance with scripts, policies, and AML/KYC regulations, improving call quality consistency by 10%.• • Delivered constructive, actionable feedback and coaching to agents and team leads, improving First Call Resolution (FCR) by 15% and overall service quality.• • Developed quality scorecards and SOPs, improving consistency, transparency, compliance, and reporting across teams.• • Partnered with Learning & Development teams to onboard and coach new employees, delivering refreshertraining and improving performance and customer handling.
- HSBC UKCUSTOMER RELATIONSHIP MANAGER (RETAIL BANKING)January 2016 - August 2017 (1 year and 7 months)Hyderabad, Telangana, India• • Onboarded up to 15 new customers daily, supporting account opening and digital banking services.• • Assisted approximately 1,000 customers monthly with banking enquiries, payments, and digital banking issues, ensuring smooth transactions and a positive customer experience.• • Logged customer interactions and maintained accurate CRM records, ensuring efficient operations and reliable information flow.• • Monitored high-risk accounts and escalated suspicious transactions in line with KYC/AML and FATF regulations, ensuring compliance and accurate documentation.• • Trained and mentored new hires on processes, banking procedures, and AML/KYC protocols, improving compliance and performance.
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Education
- Masters in Human Resource ManagementUniversity of Wollongong in DubaiPursuing
- Bachelor of BusinessOsmania University HyderabadBachelor of Business Administration - BBA, Human Resources Management and Services
Certifications
- Become an HR Business PartnerLinkedIn Learning
- Strategic Workforce PlanningLinkedIn Learning