Freelancer profile translated to English.

Description

Virtual assistant specializing in customer relations, I support companies, entrepreneurs, and freelancers in managing their daily communication, customer service, and administrative tasks. My goal is to save you time, improve your organization, and optimize your customer satisfaction.

I handle the complete management of your professional emails: sorting, filing, responding to customers, tracking requests, and organizing your inbox. I also provide customer support through various channels (chat, WhatsApp, social media), offering quick, professional responses tailored to your brand image.

I also work on managing your social media: responding to comments and private messages, moderation, interacting with your community, and publishing simple content.

In parallel, I offer writing services: professional emails, customer responses, social media posts, product descriptions, as well as writing articles or blog content.

I can also provide telephone reception during defined periods to answer incoming calls, direct clients, and ensure a quality first contact.

Organized, serious, and responsive, I adapt easily to your tools and your workflow. Available for one-off or regular assignments, I am committed to providing reliable, rigorous, and professional work.

Do not hesitate to contact me to discuss your needs. Quick response guaranteed.

Languages

French
Native or bilingual
English
Conversational
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Imaprotect
Customer Advisor - Specific B2B Cells
PUBLIC SAFETY
April 2026 - Today (2 months)
Nantes, France
Customer advisor specializing in B2B and B2C management, I provide comprehensive customer support, from initial contact to file closure.
I handle incoming and outgoing calls, identify customer needs, and manage prospect creation and follow-up. I am involved in preparing quotes, drafting contracts, and administrative file management.
I organize and schedule technician appointments for both professional and individual clients, ensuring efficient coordination and adherence to deadlines.
I also manage after-sales service (SAV), schedule interventions, track customer requests, and validate services performed by technicians.
Rigorous and organized, I ensure complete file follow-up, from quote to closure, guaranteeing optimal service quality and high customer satisfaction.
Versatile, I master the overall customer relationship management as well as the necessary tools for effective and structured follow-up.
Customer Advisor B2B B2C Email Management Incoming Call
MACIF (RS) - Groupe Imatechnologies
Insurance Customer Advisor
BANKING AND INSURANCE
June 2024 - Today (2 years)
Nantes, France
• Processing home/car/two-wheeler files
• Checking and validating supporting documents
• Outgoing calls for additional information and corrections
• Sending follow-up emails and SMS
• Validating and updating contracts
• Phone and written follow-ups
• Handling incoming calls (dedicated slots)
◦ Data entry and archiving
• Collaboration with the team and related departments
MEO groupe LIEBOT
Assembly/Mounting Agent
October 2023 - November 2023 (1 month)
Glass calibration / Aluminum fitting and framing / Ensuring part conformity / Adhering to safety regulations / Organization/Timing