Freelancer profile translated to English.
Back to original languageAbout Nado
A professional with a strong sense of organization and solid technical knowledge and user support, I can evolve in any business sector. I know how to integrate and adapt easily into new work contexts thanks to a true team spirit and excellent listening and communication skills.
French
Native or bilingual
Can work on-site
Juvisy-sur-Orge (up to 50km)
Experience
- OCADO SOLUTIONSSupport and Controls SystemsLOGISTICS AND SUPPLY CHAINMarch 2020 - Today (6 years and 3 months)Paris, France- User assistance and software installation- Creation of USER accounts via AD.- Use of INTUNS for managing accounts, groups, computers, etc...- VPN management (Pulse secure and global protect)- Use of SLACK- Use of DATTO for remote control and software installation- Management of artificial intelligence via DASH and use of OBOT_CLI on Linux- Proactively analyze the causes of unplanned downtime by relying on support teams basedin Great Britain- Management of peripheral equipment performance (decanting and picking stations, conveyors,DTM, grid to grid, etc.)- Piloting (robot control)- Managed a team of 6 technicians during the recovery window
- SNCFIT Support Technician N2TRANSPORTATIONJanuary 2019 - March 2020 (1 year and 2 months)Île-de-France, FranceInstallation and setup of computers in various establishments.Re-imaging of workstations, application installations via SCCMMaintenance and troubleshooting of various IT problems (software,hardware, business applications).Installation of printers and various IT equipment (scanners,Smartphones).Assist users on-site, remotely (DAMEWARE)Management of the IT infrastructure (6,000 users)Active Directory management for integrating workstations into the domain and user accounts.Hardware, Software, and Peripherals installation and troubleshootingWorkstation deployment and W7 to W10 MigrationHelpdesk (ITSM Tools: ServiceNow, Agadir)Configure printers (Xerox, Konica, Ricoh, Epson)Assist and train clients on new IT tools.Advice and support for clients regarding Office 365 and various technical advice.Data migration and backup on servers.
- HELPLINEService Desk Backlog TechnicianOctober 2018 - January 2019 (3 months)Nanterre Drinks & Coffee, Craiova, DJ, RomaniaUser assistance via remote control tools Configuration of Office 365 email Creation of accounts and management of rights on AD and email Installation and management of workstations and printers
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Education
- Multimedia, home automation, computer networkRéseau Ducretet2018Multimedia , domotique , reseau informatique
- Computer ScienceASTON-Computer Science School2017Informatique