Freelancer profile translated to English.
Back to original languageAbout Nadine
Hello and welcome to my profile!
As a Virtual Assistant, I reliably and professionally support companies with administrative, sales, and customer-related tasks. I bring over 15 years of professional experience in customer service, internal sales, and back office, as well as a completed further training as a Certified Trade Specialist (IHK).
Through my many years of practical experience and my business management know-how, I can quickly familiarize myself with new processes and effectively relieve companies. My focus is on a structured way of working, professional customer communication, and a high degree of service orientation.
My services at a glance:
• Customer service via phone and email
• Active and passive telephone sales
• Lead management and sales support
• Contract and cancellation management
• Creation and maintenance of customer and master data (CRM)
• Back office and administrative tasks
• Billing processing
• Appointment and task coordination
• Support with projects and process optimization
• Key user activities and technical support in project environments
What you can expect from me:
• Over 15 years of professional experience in customer service and sales
• Further training as a Certified Trade Specialist (IHK)
• Structured and independent way of working
• Reliability and sense of responsibility
• Friendly and professional communication
• Quick comprehension and high willingness to learn
Currently, I am available part-time for projects and long-term collaborations with a scope of approximately 5-10 hours per week. Collaboration is flexible during evening hours and by arrangement on weekends. Whether it's customer service, sales support, or administrative tasks – I will support you flexibly and reliably so you can concentrate on your core business.
I look forward to your inquiry!
German
Native or bilingual
Remote only
Primarily works remotely
Experience
- IHK NürnbergCertified Trade Specialist (IHK)February 2014 - May 2015 (1 year and 3 months)Nürnberg, GermanySuccessfully completed further training as a Certified Trade Specialist (IHK).Main topics:
- Business management and control
- Leadership, personnel, and communication
- Trade marketing
- Procurement and logistics
- Sales control
- Commercial law and economic fundamentals
- Project work and situational action competence
- Friedrich Scharr KGSales Administrator (Internal Sales)September 2011 - Today (14 years and 11 months)Responsible for processing cancellations, creating and managing contracts, and maintaining customer and master data. Coordination and qualification of leads to support sales. Conducting active and passive telephone sales calls with a focus on customer advice, existing customer support, and contract closures. As a key user, participated in projects, supported the implementation and optimization of processes, and served as a technical contact person for colleagues. Additionally, created and processed invoices, ensuring high data quality and process security.Focus areas:• Cancellation and contract management• Creation and maintenance of customer and master data• Lead management and sales coordination• Active and passive telephone sales• Key user activities and project support• Billing and administrative tasks• Process optimization and quality assurance
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Education
- Training as a wholesale and foreign trade clerkVocational School B4 Nuremberg2014
- Further training as a Certified Trade SpecialistIHK Nuremberg2015