Freelancer profile translated to English.
Back to original languageAbout Nadine
Project Manager & Interim Manager for (digital) transformation with 14+ years of experience. Focus: agile project management, team restructuring, and change management. I combine technology with people and culture – and make digitalization effective where it truly lands.
German
Native or bilingual
English
Conversational
Can work on-site
Hamburg (up to 50km)
Experience
- Stadtwerke Geesthacht GmbHHead of Corporate DevelopmentJuly 2021 - April 2025 (3 years and 9 months)- Managed a broad portfolio of parallel digitalization projects at the interface of IT / business units – silos were broken down, synergies leveraged, and roll-outs completed on time.- Responsible for the end-to-end implementation of a cross-departmental CRM system, including integration with the ERP landscape – with the clear goal of creating real relief for the teams through process automation and AI application, rather than new complexity.- Resolution of established data silos through consistent end-to-end process optimization and automation.- Moderated strategic workshops at C-level and established future-proof team structures that made the corporate strategy and actions tangible and implementable in everyday work for everyone.- Anchoring digital strategies in culture and mindset: stable anchors were created through change formats and collaboratively developed corporate values, ensuring identification and orientation during dynamic growth phases.
- Stadtwerke Geesthacht GmbHHead of Customer ServiceENERGY AND UTILITIESJanuary 2020 - June 2021 (1 year and 5 months)- Strategic setup and development of customer service with clear role profiles, a culture of personal responsibility, and digital self-service components that relieve both the team and customers.- Introduction of binding quality standards and optimization of end-to-end processes – for a smooth service operation that remains stable even under high dynamics.- Professionalization of internal communication and establishment of systematic feedback loops; this resulted in a noticeably improved service quality and a strengthened, open error culture
- Stadtwerke GeesthachtProject Manager Customer ServiceSeptember 2019 - January 2020 (4 months)Cross-departmental harmonization of operational and strategic processes. Breaking down barriers between teams and establishing uniform standards that make collaboration more efficient and transparent.
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Education
- Bachelor Professional of Business (CCI)Bachelor Professional of Business (CCI)
- Specialist for Systemic Consulting and Coaching (IHK)BSG Bildungsinstitut2024Fachkraft für systemische Beratung und Coaching (IHK)