Freelancer profile translated to English.
Back to original languageAbout Nadim
Senior Salesforce Project Manager & Product Owner with 8 years
of experiencein leading large-scale CRM and PSA programs,
ensuring true team adoption.
I support companies with:
- Salesforce Deployments and Restructuring
- (Sales Cloud, Service Cloud, Health Cloud)
- Kimble PSA Programs (deployment, run, evolutions) for consulting firms and service structures
- Salesforce Integrations with CX ecosystems (Genesys Cloud, CTI)
- Taking over blocked or under-adopted CRM projects
- Bridging the gap between business stakeholders and technical teams
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My background
Talan (Consulting, 2018-2023)— Product Manager for the
Salesforce & Kimble program for Talan Group (4,000+ employees,
3,000+ users).
- End-to-end leadership: roadmap, multi-BU EU/international
deployments, data migration, change management, finance/staffing/delivery integration.
- Group Salesforce Administrator, and client missions for Renault
Nissan Mitsubishi and GAN Assurances.
Allurion (MedTech, 2023-2025) — Salesforce PM & BA
- Platform ownership (Sales Cloud, Service Cloud) across 10+ countries and 200+ users.
- Leading the Genesys Cloud integration into Salesforce
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What makes me different
I integrate AI and automation (GPT, Claude, Claude Code) directly
into my delivery, discovery, specs, testing, documentation,
to deliver 2x faster with smaller teams.
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Availability
→ Senior freelance missions, 4-5 days/week
→ Remote or hybrid (Strasbourg / Paris / EU)
→ Immediately available
More details and professional recommendations:
linkedin.com/in/nadim-masmoudi
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Romanian
Conversational
German
Basic
Remote only
Primarily works remotely
Experience
- Allurion TechnologiesSalesforce Project Manager & Business AnalystMEDICALAugust 2023 - April 2025 (1 year and 8 months)Paris, FranceInternational MedTech scale-up (gastric balloon for weightloss), leading the Salesforce platform and several strategicprojects (Genesys Cloud integration, chatbot automation) across10+ countries and 200+ users.
Scope
End-to-end ownership of the Salesforce platform (Health Cloud,Sales Cloud, Service Cloud) and integration projects: requirements gathering, sprint delivery, vendor coordination, adoption, alignment of Sales, Marketing, Medical Affairs, and Customer Care stakeholders.Key Achievements
- Led the Genesys Cloud integration into Salesforce — CTI, call routing, conversational data fed into the 360 customer view used by Sales and Customer Care
- Designed and deployed chatbot workflows and automations for support journeys, significantly reducing repetitive manual actions and accelerating resolution time
- Owned Salesforce Sales Cloud evolutions to support the entire sales pipeline (lead → consultation → procedure → follow-up)
- Built and deployed adoption frameworks (training, documentation, office hours) used daily by 200 users in 10+ countries
- Managed bilingual EN/FR communication between HQ (Boston) and field teams (EU, MEA, APAC)
Salesforce (Health Cloud, Sales Cloud, Service Cloud), GenesysCloud (CTI, routing, omnichannel), Flow, Process Builder, Reports& Dashboards, Jira, Confluence - TalanSalesforce Product ManagerCONSULTING AND AUDITSJune 2018 - July 2023 (5 years and 1 month)Paris, FranceInternational consulting firm (4,000+ employees) — 5 years ofSalesforce delivery, including 2 years leading the Kimble PSAimplementation for the Talan Group (3,000+ active users).
Scope
End-to-end leadership of the Kimble PSA implementation — Talan Group's central tool for staffing, project delivery, time tracking, and revenue recognition, integrated with Salesforce. Prior to this role, owned the group's Salesforce platform + major client missions.Key Achievements
Kimble PSA Implementation (Product Manager — 2021/2023)- Led the end-to-end Kimble deployment: scoping, configuration, Salesforce integration, legacy migration, training for 3,000+ users
- Designed the multi-year roadmap, aligning HR, Finance, Operations, and Delivery stakeholders
- Coordinated multi-BU EU and international deployments (data migration, training, change management, hypercare)
- Owned program increment planning and sprint cadence with developers, architects, and product managers
- Bridged the gap between business owners and the technical squad to align delivery and business value
Group Salesforce Platform (Salesforce Administrator — 2019/2021)- Owned daily operations of the platform used by 3,000+ active users
- Designed dashboards and reporting used by leadership for staffing, sales pipeline, and delivery performance
- Led system audits, maintenance cycles, and upgrades
Client Missions
*GAN Assurances (Salesforce BA, 2019)— Led the data governance workstream and end-to-end Salesforce data migration strategy*Renault Nissan Mitsubishi Alliance (Data Architect, 2018)— Defined the data architecture roadmap and modeled the Alliance's business processesStack
Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Lightning),Kimble PSA, Flow, Process Builder, SQL, Jira, Confluence, ETL
Recommendations
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Education
- MScSKEMA Business School2018MSc
- Professional Scrum Master (PSM I)Scrum.orgProfessional Scrum Master (PSM I)