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Nadia O.NO

Nadia O.

CUSTOMER SERVICE / INTERNATIONAL CLIENT MANAGEMENT

€750/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Nadia

With several years of experience in sales coordination and key account management, I have worked closely with various departments (logistics, marketing, production, regulatory) to ensure smooth and effective communication between people.

I appreciate seeing the added value in each personality and adapt easily to different communication styles. I have evolved and continue to evolve in a varied cultural and linguistic environment.

Are you looking for someone to maintain and improve your team's productivity? Or even bring new ideas? You've come to the right profile!
  • English

    Native or bilingual

  • Spanish

    Fluent

Can work on-site
Paris (up to 10km)

Experience

  • Intersec
    CUSTOMER SUCCESS MANAGER
    DIGITAL AND IT
    January 2021 - January 2023 (2 years)
    Puteaux, France
    • - Contract Renewals: 40 historical partners, €10M ARR (2021-2028)
    • - Identification of upsell and cross-sell opportunities: software upgrades, complementary services adapted to evolving customer use cases, roadmap presentations
    • - Structuring commercial offers in complex sales sectors
    • - Internal client project coordination: DevOps, Finance, Legal, Pre Sales, Professional Services
    • - Tracking commercial sales forecasts: 70% of qualified leads converted. Average order value: €150k
    Complex Sales Value Selling Project Coordination Contract Negotiation Active Listening
  • Alliance Pharmaceuticals
    REGIONAL BUSINESS COORDINATOR
    MEDICAL
    January 2014 - January 2020 (6 years)
    Paris, France
    • - Reception and processing of distributor orders for Asia + MEA zone (+ €7M) including 3 Key Accounts (turnover > €500k)
    • - Monitoring regulatory constraints and country launches (packaging, registrations, customs)
    • - Tracking production deadlines, minimum order quantities, budget objectives, distributor stock management, and sales forecasts
    • - Invoicing, shipment tracking, debt collection
    • - Monitoring and analysis of client profiles for the group's global strategy
    • - Participation in the creation and maintenance of internal administrative indicators for monthly reports; marketing and budgetary, production
    Budget Planning Profit & Loss Incoterms ERP Consultant Synthesis Skills
  • Orano
    Sales Assistant
    January 2013 - January 2014 (1 year)
    • - Operational monitoring of the fuel cycle upstream (conversion & enrichment): players, technologies, regulations, mergers/acquisitions
    • - Implementation of a competitive intelligence methodology, ad hoc price and market studies
    • - Management of international tender monitoring indicators & drafting of sales materials

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Education

  • Master
    ESGCI
    2014
    Master of International Management & Development

Certifications

  • Team Management
    Formaids
    2020
  • C1 English Level
    Cambridge English Business Certificates (BEC)
    2013

Skill set

Categories