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Nadia LamraniNL

Nadia Lamrani

Operations Consultant & Project Manager

€400/day
Paris, FR
8-15 years
Operations Management
Process Optimization
Project Management
Customer Experience
Cross-functional Coordination

Average response time: 1 hour

Freelancer profile translated to English.
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About Nadia

Operations & Project Manager with 8+ years of experience in structuring operations, optimizing processes, and managing cross-functional projects.

I help growing companies structure their operations and optimize their processes to gain fluidity, coordination, and operational efficiency.

Expertise:

Operations Structuring & Optimization
Cross-functional Project Management and Coordination
Processes & Workflows
KPIs & Reporting
Customer Operations
Workflow Automation

Quadrilingual FR / EN / ES / AR with experience in international and multicultural environments.

  • Arabic

    Native or bilingual

  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Music Care/Start-up/Saas
    Operations & Project Manager
    FILM AND AV
    January 2021 - January 2024 (3 years)
    Paris, France
    • - Led the complete redesign of operational processes: – 70% incidents, + 70% efficiency measured
    • - Managed projects from end to end: 90% of projects delivered on time
    • - Managed end-to-end operations (customer support, supply chain, suppliers) with a data-driven approach: KPIs, reporting, dashboards: 50% reduction in delivery times and customer response times
    • - Managed deployments for major accounts generating + €300,000 in revenue: La Croix Rouge, Hôpital américain de Paris, etc.
    • - Managed a team of 4 employees (support & operations) and a network of 5 external trainers
    • - Deployed CRM (Zoho): + 25% adoption rate by sales and Ops teams
    • - Supervised the US subsidiary: standardization of processes at an international level
    Cross-functional Coordination Project Management Process Optimization Team Management Operations Management
  • Camping-Car Park/Scale-up
    Customer Service & Operations Manager
    January 2015 - January 2020 (5 years)
    • - Managed and structured teams of 8 to 13 employees: + 50% team productivity
    • - Coordinated cross-functional teams (IT, Ops, Sales) on end-to-end projects
    • - Digitalized processes with the implementation of KPIs & reporting: + 40% operational data reliability
    • - Managed the customer journey from acquisition to loyalty: + 20% customer satisfaction
    Cross-functional Coordination Team Management Customer Relationship Management Recruitment Process Optimization
  • Eurosport Player
    International Customer Operations Specialist
    January 2015 - July 2015 (6 months)
    • - Managed French & international client accounts operationally: invoicing, payments, technical incidents
    • - Developed trilingual (FR/EN/ES) support tools to reduce recurring support requests by 30%
    Customer Experience Foreign Languages Process Optimization

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Education

  • Master's Degree
    ISCAE Business School / IESEG School of Management Lille
    2014
    Master

Certifications

  • PMP
    PMI

Categories