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Nadia GNG

Nadia G

AI Automation/Audit and AI Processes/Micro SaaS

€800/day
Saint-Germain-en-Laye, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Nadia

Hello,

Here I am in a few words,

Our meeting will allow me to develop further if you wish:

My experience and training are primarily focused on interpersonal skills and customer satisfaction, but also on process formalization, project management, and IT tools...

However, my areas of expertise are varied, ranging from configuring CMS platforms to managing ticketing requests. As you can see, I have the ability to work on a unique dimension as well as being very versatile!

The professional environment:
I enjoy the multidisciplinary work environment of a startup just as much as the more structured work environment of larger companies. Through observation and open-mindedness, I quickly adapt to internal cultures.

My work methods:
Just as I make honesty and assertiveness my personal motto, I make it a point of honor to establish this way of working in my partnerships. Beyond a mission, I am therefore also looking for a state of mind.
As a result, I have no preference in terms of missions, my primary objective being to support you in your various requests, pragmatically and qualitatively, with good humor and a positive mindset. I therefore remain open to all your proposals!

Do not hesitate to contact me and leave me a voicemail if necessary, I am very responsive and will call you back within the hour. Don't hesitate!
  • English

    Fluent

  • French

    Native or bilingual

Can work on-site
Saint-Germain-en-Laye (up to 50km), Saint-Germain-en-Laye (up to 100km)

Experience

  • Ministere de la Justice
    ITSM Consultant
    PUBLIC SECTOR
    November 2019 - March 2020 (4 months)
    Paris, France
    As part of a global digital transformation project:

    - Redevelopment/creation of technical or functional documentation within the IT and Production Support Center (CSIP) (project mode)
    Supporting the entire support chain in adopting the new major incident communication process (Workshops, awareness sessions, action plans)

    - Comparison of chatbots based on the environment and internal needs (architecture, security, business),
    ITSM Project Management Process Facilitation Change Management Atlassian JIRA Atlassian Confluence Agile Method
  • CROSSKNOWLEDGE
    Digital Project Manager/Digital Support Consultant
    EDUCATION AND E-LEARNING
    September 2015 - August 2016 (1 year)
    Suresnes, France
    Strategy
    -Identify and clearly define the client's training needs,
    -Structure the client around a training strategy to achieve their objectives

    Management/Consulting
    -Advise and guide the client on course ergonomics
    -Manage the resources essential for the projects
    -Manage the project within the framework of the contract and deadlines
    -Measure the return on investment of training (KPI)

    Operational
    -Implement an animation and communication plan for the platform's training courses,
    -Monitor the evolution of platform usage,
    -Develop the use of the platform (CKLS) by being proactive,
    -Support the client and enable them to become active users of their platform,
    -Train the client on how to use the platform,
    -Send the client a weekly report on platform usage,
    -Address client challenges as a functional expert of the platform,
    -Design the platform's homepage (image coherence, HTML5),
    -Correct and/or propose an adequate response to technical problems

    Expertise: HTML5, Customer Relations, CMS platform, digital, customer journey, customer satisfaction, data analysis, project management,
    CMS Digital Communication HTML5 Project Management Microsoft Office Customer Service
  • sanofi
    Data Strategy and CRM Assistant
    MEDICAL
    November 2016 - September 2017 (10 months)
    Gentilly, France
    Strategy:
    - Implement a commercial and marketing strategy by consolidating a customer database,
    - Participate in various strategic discussions with managers on how to efficiently leverage the new CRM

    Operational:
    - Support the CRM (customer relationship management) Manager in mapping the business units that will be covered by the CRM,
    - Describe and model business processes to establish operating procedures,
    - Understand and adopt the IT applications hosting these business processes,
    - Support Business Units in their approach and their future use of the CRM,
    - Supervise data, ensuring that future customer approaches are pooled,
    - Prepare documentation presenting the work done.

    Expertise:
    Work in project mode with cross-functional departments, CRM strategy, Business process modeling, quality,
    Digital Transformation CRM Process Facilitation

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Education

  • Master in Quality Management and Customer Relations
    University of Versailles Saint-Quentin-en-Yvelines
    2017
    Pluridisciplinaire: Gestion de projet Relation et satisfaction client Démarche processus qualité ...
  • International Business BTS (Higher Technician Certificate)
    ENC Bessière
    2012
    Gestion des opérations import export Les relations internationales Langues Le commerce Le marketing La relation client ...

Skill set

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