About Nadia
English
Fluent
French
Native or bilingual
Experience
- Ministere de la JusticeITSM ConsultantPUBLIC SECTORNovember 2019 - March 2020 (4 months)Paris, FranceAs part of a global digital transformation project:- Redevelopment/creation of technical or functional documentation within the IT and Production Support Center (CSIP) (project mode)Supporting the entire support chain in adopting the new major incident communication process (Workshops, awareness sessions, action plans)- Comparison of chatbots based on the environment and internal needs (architecture, security, business),
- CROSSKNOWLEDGEDigital Project Manager/Digital Support ConsultantEDUCATION AND E-LEARNINGSeptember 2015 - August 2016 (1 year)Suresnes, FranceStrategy-Identify and clearly define the client's training needs,-Structure the client around a training strategy to achieve their objectivesManagement/Consulting-Advise and guide the client on course ergonomics-Manage the resources essential for the projects-Manage the project within the framework of the contract and deadlines-Measure the return on investment of training (KPI)Operational-Implement an animation and communication plan for the platform's training courses,-Monitor the evolution of platform usage,-Develop the use of the platform (CKLS) by being proactive,-Support the client and enable them to become active users of their platform,-Train the client on how to use the platform,-Send the client a weekly report on platform usage,-Address client challenges as a functional expert of the platform,-Design the platform's homepage (image coherence, HTML5),-Correct and/or propose an adequate response to technical problemsExpertise: HTML5, Customer Relations, CMS platform, digital, customer journey, customer satisfaction, data analysis, project management,
- sanofiData Strategy and CRM AssistantMEDICALNovember 2016 - September 2017 (10 months)Gentilly, FranceStrategy:- Implement a commercial and marketing strategy by consolidating a customer database,- Participate in various strategic discussions with managers on how to efficiently leverage the new CRMOperational:- Support the CRM (customer relationship management) Manager in mapping the business units that will be covered by the CRM,- Describe and model business processes to establish operating procedures,- Understand and adopt the IT applications hosting these business processes,- Support Business Units in their approach and their future use of the CRM,- Supervise data, ensuring that future customer approaches are pooled,- Prepare documentation presenting the work done.Expertise:Work in project mode with cross-functional departments, CRM strategy, Business process modeling, quality,
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Education
- Master in Quality Management and Customer RelationsUniversity of Versailles Saint-Quentin-en-Yvelines2017Pluridisciplinaire: Gestion de projet Relation et satisfaction client Démarche processus qualité ...
- International Business BTS (Higher Technician Certificate)ENC Bessière2012Gestion des opérations import export Les relations internationales Langues Le commerce Le marketing La relation client ...