NBAbout Nadia
7+ years of experience delivering exceptional client support and customer success in international markets.
Top Rated Freelancer on UPWORK
Proven ability to optimize customer journeys, streamline communication strategies in fast-paced environments.
Multilingual with fluency in English, French, and Italian.
English
Native or bilingual
Italian
Fluent
French
Native or bilingual
Can work on-site
Parma (up to 50km)
Experience
- DibooqCustomer Success ManagerTRAVEL AND TOURISMDecember 2024 - Today (1 year and 6 months)Managing onboardings and providing multilingual support for a property management SaaS platform, resolving user issues efficiently, and improving customer satisfaction. Provided phone and email support for customer inquiries, ensuring timely and effective resolutions. Contributed to UX enhancements, created support documentation, and streamlined internal processes.
- Teleperformance ItalyIntervistatriceFebruary 2023 - June 2024 (1 year and 4 months)Conducted interviews and market studies over the phone in English/ French and arabic languages. Delivered accurate data collection and analysis to support client research projects.
- US Fashion Retail (MissesDressy.com)Customer Support Agent (chat/phone)December 2011 - June 2013 (1 year and 6 months)Delivered high-quality customer service via phone, email, and chat, managing over 50 inquiries daily. Maintained a 95% customer satisfaction rating through effective issue resolution and after-sales support. Collaborated with cross-functional teams to streamline the online shopping experience for customers.
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Education
- Master's in Language sciences in EnglishUniversity of Parma2019Master's in Language sciences in English
- Master's in Cross-Cultural StudiesHigher Institute of Languages of TunisMaster's in Cross-Cultural Studies