Freelancer profile translated to English.

Description

With a Master's degree in Real Estate Heritage Management and Development, I have gained solid experience working at Bouygues Immobilier, a leader in the sector. Now independent, I leverage this expertise to effectively manage real estate development projects, focusing on site coordination, delivery management, and customer satisfaction.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

alpha isi
Project Management Assistant
January 2026 - February 2026 (1 month)
- Welcoming and assisting clients during apartment delivery appointments.
- Recording and registering buyer reservations directly on a tablet to ensure follow-up.
- Transmitting and monitoring reservations with technical teams for efficient processing.
Bouygues Immobilier
Customer Relations Manager
REAL ESTATE
November 2021 - November 2025 (4 years)
I support buyers throughout their journey, from reservation to delivery, ensuring a smooth, reassuring, and perfectly managed customer experience.

Accustomed to managing large-scale real estate programs, I have simultaneously managed up to 120 clients, ensuring personalized follow-up and rigorous organization at each project stage.

I coordinate all buyer modifications (TMA), acting as the link between clients, technical teams, and project management, with a constant objective: to secure choices, deadlines, and execution quality.

I organize and lead key customer journey appointments: interior design choices, stud wall visits, pre-deliveries, and key handovers, providing advice, clarity, and responsiveness.

Finally, I ensure demanding post-delivery follow-up, including reservation resolution, obtaining final approval, and handover to after-sales service, to guarantee lasting satisfaction and quality customer relationships.
ELGER IMMOBILIER
Rental Manager
July 2020 - September 2021 (1 year and 2 months)
- Comprehensive management of the rental process
- Portfolio management
- Client support and relations
- Ensuring partnerships with notaries and embassies