Nadia Abdoulwahab

Prospecting and establishing strategic partnerships with new referrers. Management and loyalty of commercial relationships with referrers and beneficiaries. Conducting evaluation visits with beneficiaries to adapt interventions to their needs. Management of individual and collective work relationships (recruitment, interviews, disciplinary management). Organization and coordination of teamwork.

Recruitment of home helpers (advertisements, sourcing, pre-qualification). Administrative management of staff (contracts, amendments, employee file tracking). Schedule control (public holidays, paid leave, training, use of telemanagement). Assignment of employees according to their availability and suitability for beneficiary needs. Monitoring the smooth running of services and reporting (adherence to schedules, replacement of absentees, beneficiary satisfaction, additional requests). Monitoring medical visits and work permits. Payroll preparation and management of IAD bonuses. Control of reimbursements (cash, rates, budgets). Monitoring and control of prospect and mutual fund follow-ups.

Management of emergencies and unforeseen events.

Monitoring of interventions and quality control.

Setting up intervention schedules

Managing the stress of beneficiaries and home helpers