Nadège Bureau

Position of customer service representative for underwriting property and casualty contracts and claims management.

Commercial management: Welcoming customers in person and by phone, identifying client needs through listening, analyzing needs, rephrasing requests, verifying understanding, providing advice, offering solutions, preparing quotes, underwriting contracts, cross-selling.

Property and casualty claims management: Registering claims, verifying contracts and guarantees, preparing files, communicating with the insured.

Proactive management of life and savings insurance contracts: regular payments, overdue payment regularization, formal notices, issuing certificates, duplicates, protection measures for protected adults, management mandates, redemptions, drafting correspondence to the insured and the advisor, changing postal and bank details.

During my assignment in the judicial expertise firm, I ensure the monitoring, organization, and administrative coordination of files, ensuring compliance with procedures, deadlines, and exchanges between parties. This involves compiling files, checking received documents, classifying them, following up on missing documents, creating Excel spreadsheets for tracking and data analysis in compliance with procedures, and preparing files before expert review. This work requires rigor, organization, and discretion.