Freelancer profile translated to English.

Description

Genesys expert for 10 years, now freelance, I have participated in and completed several integration projects for Genesys Pure Engage platforms (FRAMEWORK, routing, statistics, SIP, artificial intelligence) for major groups (AXA, ORANGE, SFR, GENERALI...)

My experience is Genesys certified and includes:

Genesys CLOUD

RUN maintenance

MCO (Ongoing Maintenance Contract)

Troubleshooting

ServiceNow Ticketing

ORANGE MANDORA Expertise

Platform evolution management

Genesys SIP Expertise

GVP

Call routing via IRD

GAX, Pulse, GA...

eSERVICES (email, chat, SMS)

I have contributed to several Genesys Telecom projects such as version upgrades to 8.5 and 9, Migration of Genesys Engage to Genesys CLOUD for 1500 positions, installation of SIP trunks for VOICE BOT, migration to Genesys Cloud, migration to full IP via Orange BTIP

Languages

English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

GENERALI FRANCE
Expert Genesys Cloud & Engage
TELECOMMUNICATIONS
September 2022 - April 2023 (8 months)
Saint-Denis, France
Run Genesys Engage and Cloud
- Migration to Genesys Cloud for 1500 positions
- Migration SDA, voice messages, Architect callflow creation
- Functional administration and configuration of the Genesys Cloud & Engage architecture
Genesys Cloud and Engage
Groupama Supports et Services
Expert Genesys SIP
BANKING AND INSURANCE
September 2021 - Today (4 years and 9 months)