Nabil Zouhal

• Project management of advanced network integration solutions and deployment of infrastructure for new sites.

• Expertise in Level 2 and 3 technical support for AXA teams in Spain, Italy, and Morocco.

• Management and optimization of SBC and Oracle EOM ECB systems, including updates and maintenance.

• Advanced administration and technical assistance for Alcatel and Genesys CTI contact center solutions.

• Effective coordination with ALE/Oracle suppliers for ticket tracking and resolution.

• Successful migration of IPBX to version R100 and transition from physical servers to virtualized environments.

• Strategic transition of Alcatel telephony systems to Microsoft Teams and Genesys Cloud.

• Proactive maintenance and upgrade of unified communication tools, including Softphone and messaging.

• Responsibility for daily quality control of systems and management of staggered shift service supervision.

• Expertise in administration and integration of Alcatel and Genesys CTI « Contact Center » solutions.

• Advanced configuration of SIP trunk between Alcatel-Lucent OXE and various SBCs.

• Conducting security audits on Alcatel-Lucent equipment in partnership with Conix.

• Project management of the ALL IP / Newton V3 flagship project, integrating Alcatel-Lucent, Genesys, and Oracle EOM SBC.

• Responsibility for qualification and validation of solutions before production deployment.

• Expertise in qualifying new Alcatel Lucent versions (R12.4, R100).

• Writing detailed operational procedures for each implemented solution.

• Creation of in-depth technical documentation: DET, DIT, DAT, HLD.

• Development and monitoring of technical acceptance procedures and acceptance reports.

• Level 3 technical support for operations teams.

• Proactive ticket management with ALE, ORACLE, and GENESYS manufacturers.

• Efficient network interconnection between Alcatel-Lucent and Genesys via SIP trunk.

• Validation and implementation of encryption solutions for R12.2/R12.4 versions.

• Project management at BANK SAFAA: implementation of cutting-edge solutions for 200 users, integrating Alcatel VIP technology, Thales encryption, and network management via Omnivista 8770.

• Engineering and deployment of Alcatel VoIP infrastructures for 2100 users at Crédit Agricole, VLAN optimization on Cisco switches, and solution fusion.