Nabil Saidi

Versatile and rigorous professional, I have solid experience in customer service, administrative management, and the automotive sector. My career has allowed me to acquire in-depth expertise in handling administrative files, managing customer requests, and effectively resolving conflicts.

Over the years, I have held various positions of responsibility — customer service agent, automotive expert, sales representative, and administrative manager — enabling me to develop a comprehensive view of the customer journey, from initial contact to contract closing and after-sales management.

My areas of expertise:

- Comprehensive administrative management and follow-up (contracts, client files, orders, invoicing, etc.)

- Commercial negotiation and sales follow-up

- Complaint management and conflict resolution with diplomacy and professionalism

- Solvency analysis and processing of financing or leasing requests

- Automotive fleet management, reservations, and logistical coordination

- Excellent written and oral communication, handling customer calls and emails

My approach:

I make it a point of honor to provide reliable, responsive, and results-oriented service, always prioritizing the quality of customer relations and the smoothness of administrative processes.

My goal on Malt:

To support companies looking for an autonomous, organized profile with a genuine sense of service, capable of ensuring rigorous administrative follow-up while handling delicate situations with tact and efficiency.