Freelancer profile translated to English.
Back to original languageAbout Myriam
🎯 IT Consultant | Web Integration | Testing | 8+ years of experience
🔹 8+ years of experience as an IT Project Manager and Business Analyst Consultant
🔹 Specialist in functional testing, web integration (CMS, content), CRM, and DMS
🔹 Operational interventions: validation, coordination, writing, support
🔹 Tools: eZ Platform, Mantis, Jira, Dynamics CRM, SAP
🔹 Clients: EDF, AXA, Atlantic – appreciated for my autonomy and reliability
✅ Available quickly on a part-time basis
✅ Short or occasional assignments welcome
✅ Flexible daily rate depending on pace and duration
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Russian
Basic
Chinese
Basic
Can work on-site
Cergy-Pontoise (up to 15km)
Experience
- Almavia CXIT Project Manager & Business Analyst ConsultantJanuary 2018 - September 2023 (5 years and 9 months)Paris Metropolitan Area, FranceAtlantic Pro Project (2022-2023)
- Redesign of the website and integration of product elements via the eZ Platform CMS.
- Coordination of IT and business teams to ensure functional and technical consistency.
- Ensuring the application of good development and integration practices.
SwissLife Project (2021-2022)Telephony & Unit Flows:- Design and redesign of telephone journeys (interactive navigation, key choices, IVR messages).
- Writing and execution of functional and technical testing specifications.
- Interaction with development teams in France and internationally to ensure corrections and optimizations.
DM & Workflow:- Management of an urgent DMS recovery project: coordination and monitoring of developments for several weeks before the new project manager took over.
- Supervision of DMS tool evolutions.
- Facilitation of business workshops, writing specifications, and supporting stakeholders.
- Monitoring of production deployment, validation of deliverables, and management of post-deployment anomalies.
AREAS ASSURANCE Project (2021)- Support in the selection of Contact Center tools.
- Preparation and facilitation of business workshops.
- Review and analysis of vendor offers.
- Writing recommendations and monitoring strategic decisions.
EDF Project (2018 - 2021)Environments: Contact Center, CRM, Website & Mobile Application- Management of IT anomalies and data flows on Genesys (Telephony), SAP (CRM), website (SAP), and mobile application (EDF).
- Facilitation of steering committees and crisis cells with the IT department and business teams.
- Validation of business tests and qualification phases.
- Writing needs statements and monitoring developments.
- Training and support for users on deployed tools.
- E-DEALCRM Development and Project ManagementJanuary 2017 - January 2018 (1 year)Paris Metropolitan Area, France• Development and configuration of custom CRM solutions.• Coordination of development teams and monitoring of deployments.• Interaction with sales and technical teams to ensure alignment of solutions with client needs.• Testing and bug fixing before production deployment.
- Javista Digital BusinessCRM ConsultantJanuary 2017 - January 2017Paris Metropolitan Area, France• Advising clients on adopting best CRM practices.• Developing specifications, testing, and deploying on Microsoft Dynamics CRM.• Developing and customizing CRM interfaces (forms, views, workflows).• Change management support and post-deployment support.
Recommendations
Be the first to recommend Myriam
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Architecte En Technologies NumériquesEcole 422016Développement de compétences en programmation et en langages informatiques variés. Acquisition de méthodes de travail agiles et de collaboration en équipe. Formation sur les principes de conception d'expérience utilisateur (UX) et d'interface utilisateur (UI). Maîtrise des outils de modélisation et de prototypage numériques. Capacité à résoudre des problèmes complexes par l'innovation et la créativité.
- Master of Science in Business & ManagementUniversity Of Portsmouth2011Développement de compétences en gestion stratégique et opérationnelle. Acquisition de connaissances en finance, marketing et ressources humaines. Renforcement des capacités d'analyse et de résolution de problèmes complexes. Stimulation de l'esprit d'entrepreneuriat et d'innovation. Préparation à la gestion interculturelle et aux défis globaux.
Certifications
- Microsoft Dynamics 365 Customization and Configuration (MB2-716)Microsoft Dynamics 3652017
- Understanding the WebOpen Classrooms2016