Myriam O.

As a freelance closer and customer relations specialist, I assist entrepreneurs, coaches, online programs, and digital companies in managing, welcoming, and converting their prospects. My role: to secure sales, improve customer experience, and provide professional, human, and structured follow-up.

Main tasks:

• Discovery calls (qualification, needs analysis)

• Decision calls & guidance towards the right solution

• Objection handling (budget, timing, trust, organization)

• Personalized follow-up via WhatsApp Business, email, and CRM

• Onboarding: welcoming new clients, guidance, reassurance

• Creation of scripts, messages, processes & follow-up sequences

• Reduction of no-shows through personalized sequences

• Initial customer support: questions, access, orientation

• Prospect journey analysis & optimization

Approach:

Empathetic, reassuring, and structured communication. Goal: to understand real needs, overcome obstacles, and guide decisions without pressure – purely a consultative and human approach.

Observed results:

• Improved conversion rates

• Reduction in drop-offs and no-shows

• Better customer satisfaction

• Smoother and more professional processes

• Time savings for the entrepreneur

Tools: CRM, WhatsApp Business, Notion, Google Meet, Canva, CapCut, scripts, tracking sheets, simple automations.

As a sales advisor at Pierre & Vacances / Center Parcs, I assisted a discerning clientele in creating fully personalized stays.

I managed the entire sales cycle, from needs analysis to contract conclusion, with rigorous post-sales follow-up to ensure an impeccable customer experience.

Thanks to my listening skills, responsiveness, and proactive management of requests, I was able to build customer loyalty, resolve issues quickly, and contribute to the company's quality reputation.

Main tasks:

· Needs analysis and client qualification

· Creation of tailor-made stays

· Management of the complete sales cycle

· Post-sales follow-up, issue resolution, and loyalty building

· Coordination with internal teams (accommodation, activities…)

· Offering adapted high-end experiences

Results:

· Increased customer satisfaction rate

· Long-term loyalty of a premium clientele

· Reduction in disputes due to precise follow-up

• Improvement in additional sales

At Orange Pro, I assisted B2B companies in managing and evolving their telecom services. My role involved analyzing their needs, handling complex requests, proposing suitable solutions, and ensuring impeccable customer follow-up.

Thanks to my skills in listening, problem-solving, and client portfolio management, I contributed to the satisfaction, loyalty, and smooth processes for many professionals. I also handled priority management, internal coordination, and anticipation of B2B clients' needs.