Freelancer profile translated to English.
Back to original languageAbout Myriam
I support organizations with a social mission in strengthening quality, processes, and policy.
I quickly bring clarity to complex situations, analyze what's really going on, and translate that into concrete, achievable improvements that have both strategic and operational impact.
My expertise includes quality management, internal audits, process analysis, process optimization, organizational development, change management, and evidence-informed policy work. I work in a structured, transparent, and people-oriented manner, with attention to clear communication, supported decision-making, and sustainable implementation.
Organizations call on me when they need a fresh perspective, a sharp analysis, or temporary support in staff or management roles. I connect policy with practice, create clarity in complexity, and help teams and leaders to work with quality and efficiency.
I believe in clarity, simplicity, and realistic improvements that truly work for the people in the system.
Dutch
Native or bilingual
English
Conversational
French
Basic
Can work on-site
Limburg (up to 50km)
Experience
- S-PlusStaff Officer Quality and PolicyCIVIC AND SOCIAL ORGANIZATIONSNovember 2024 - Today (1 year and 9 months)Brussel, Belgium
- Conduct process analyses and identify improvement opportunities
- Data collection, data analysis, and reporting (satisfaction surveys, impact assessments, environmental analyses)
- Design and analyze stakeholder surveys and translate them into policy recommendations
- Optimize the quality manual based on process insights
- Develop tools, templates, and methodologies to support employees
- Structure, monitor, and follow up on annual plans and policy processes
- Ferm HuishoudhulpenCoordinator Home Help ServicesPUBLIC SECTORNovember 2021 - October 2024 (2 years and 11 months)Bilzen, Belgium
- Manage the intake and onboarding process: from selection to introduction, including follow-up of new employees.
- Create and optimize schedules: align with availability, client needs, and operational priorities.
- Coach and support employees: performance reviews, on-the-job training, and quality assurance.
- Client contact and relationship management: point of contact for clients, follow-up of questions, needs, and satisfaction.
- Administration and performance processing: verify registrations, process performance, and monitor operational data.
- Kinderopvang De MereltjesQuality CoordinatorPUBLIC SECTORFebruary 2018 - November 2021 (3 years and 9 months)Tongeren, Belgium
- Map (as-is), analyze, and optimize (to-be) processes
- Conduct quality audits and guide improvement projects
- Analyze legislation and translate it into workable processes and policies
- Conduct stakeholder analyses and translate needs into actions
- Develop and implement tools, procedures, and quality manuals
- Provide internal training and coaching
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Education
- Master of Educational SciencesUniversity of Antwerp2026Onderzoek naar data‑informed decision making in de kinderopvang, met focus op hoe leidinggevenden L&O‑beslissingen nemen voor hun medewerkers.
- Bachelor of Pedagogy of the Young ChildErasmushogeschool Brussels2017Opleiding met focus op coaching, teambegeleiding, observeren en analyseren van pedagogische processen, en het versterken van kwaliteitsvolle leer- en ontwikkelomgevingen.
Certifications
- Bachelor Pedagogy of the Young ChildEhB2017
- Master Educational SciencesUniversity of Antwerp2026