About Myriam
As a certified Salesforce Project Manager with over a decade of experience, I lead end-to-end Salesforce implementations with a strong focus on Sales and Service Cloud. I bring a unique combination of technical expertise, business acumen, and cultural intelligence—successfully managing international projects across diverse teams and regions.
My certifications in Salesforce Administration, Service Cloud, Agile and Lean Six Sigma support my ability to deliver cost-effective, high-impact solutions.
Known for my communication skills and my ability to build trust, I foster alignment across stakeholders and ensure smooth project execution from initiation to closure.
And last, but not least, I'm able to work wether in
French (my native language) or English (my days to day language).
Spanish
Conversational
English
Fluent
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Markethings.ioSalesforce Project ManagerCONSULTING AND AUDITSMarch 2025 - July 2025 (4 months)Paris, France▪ Led the full lifecycle of a Salesforce ISV MVP, from scoping to launch.▪ Coordinated technical, product, and business teams, ensuring 100% milestonesdelivered on time.
- L’OCCITANEGlobal Salesforce Project Manager/Tech LeadFASHION AND COSMETICSJune 2023 - December 2023 (5 months)Plan-les-Ouates, Switzerland▪ Coordinating and collaborating with all interlocutors (Customer Services teams, internal IT teams, integrator team), from design to start-up▪ Request / simplify current processes▪ Responsible of the quality/success/planning/deliverables/communication of the project▪ Responsible of Release management Strategy▪ Defining the MVP (Minimum Viable Product) and the following batches of the projectaccording to the business value provided, in collaboration with the Customer Serviceteams of the subsidiaries▪ Ensuring functional control of the solution that will be implemented (close collaborationwith the integrator allowing a gradual increase in skills on the chosen solution)▪ Ensuring the proper functioning and proper use of the solutions used by the teams▪ Playing the role of solution administrator (configuration)▪ Steering Technical integration reviews and architecture meetings▪ Managing change management (training, documentation, etc.)▪ Coordinating editors and users on important corrective & evolutionary maintenancetopics
- Videor softwareSalesforce Project ManagerCONSULTING AND AUDITSMarch 2023 - May 2023 (2 months)Auray, FranceContextVIDEOR software is a specialist in the edition of management software for the large retail and the SME since 1981.Responsibilities▪Gathering and analyzing business requirements▪Responsible of the definition of the project type (V)▪Ensure the timeline of each project phases is respected▪Responsible of the quality/success/planning/deliverables/communication of the project▪Identify the right Stakeholders (RACI)▪Responsible of the coordination/animation of the different team members/tasks▪Accountable of the delivery of project qualification▪Steer committee and report to CEO Projects▪CRM implementation from scratch Environments▪Salesforce Lightning Experience (Sales Cloud, Service Cloud, Experience Cloud, Omnichannel, AirCall)
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Education
- MBA International Business and Project ManagementISC - School of Management2011MBA International Business and Project Management
- Master of BusinessBUSINESS SCHOOL2009Master 1 business Unit manager
Certifications
- Salesforce Service cloudSalesforce
- Salesforce AdminSalesforce