Myriam Dimah

• • My missions are to assist the sales force in developing and maintaining a quality commercial portfolio.

• • Welcome and inform our members and prospects

• • Contribute to the implementation of the defined commercial policy by exploiting the national and local action plan (contacts, follow-ups) with the advisor under the supervision of the manager.

• • Make prospecting and customer follow-up appointments by optimizing agenda management.

• • Research, collect and transmit the necessary elements for commercial appointments.

• • Contribute to the preparation of commercial projects in conjunction with the insurance advisor: Social risk studies (redundancy and end of career), provident fund studies, savings studies, and borrower's insurance studies.

• • Identify needs and gather the elements necessary for risk analysis

• • Take advantage of all opportunities to implement commercial sales or appointment-setting initiatives

• • Sell certain simple or standard contracts such as borrower's insurance, life insurance

• • Manage incoming/outgoing flows (telephone, email, mail)

• • Participate in the information systems for prospect and customer knowledge, their completeness, and update the customer relationship management system at each contact and during subscription in accordance with current procedures.

• • Transmit subscription files and management documents according to procedures and ensure follow-up

• • Success in numerous national challenges on the podium, in individual savings and borrower's insurance

• • Train new employees on company tools, software and processes, best practices, appointment and office organization, commercial prospecting, carrying out various studies, and training on simple products such as savings, individual retirement, and borrower's insurance.

Ensure the follow-up of customer orders up to invoicing, verify the proper receipt of field reports from technicians to enable customer invoicing and validate supplier and subcontractor invoicing, generate supplier and subcontractor orders and after validation of the report, receive and validate invoices, record incoming supplier materials, ensure the follow-up of vehicles, expense reports, timesheets, employee and temporary worker leave, organize and prepare shipments of small materials to logistics bases (via TNT in particular), manage the allocation of materials, tools, safety kits.

Incoming / Outgoing Customer Calls, Communities (various authorizations, emergency intervention for collective disruption) subcontractors (assignment of interventions in their sector), Plan, sectorize, coordinate (Pole Teams + Cabling + Civil Engineering) and assign work orders (from ORANGE) to technicians and ensure the completeness of administrative documents (work permits, traffic orders, DICT). Check and validate technicians' intervention reports. Forward failed field cases to the Study department and ensure follow-up and reminders. Coordinate interventions with Enedis to protect High and Low Voltage lines to ensure technician safety and the smooth running of the intervention.